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Acura Columbus - Service Center

Dublin, OH

4.9
1,281 Reviews
Call Service Center (614) 502-5463

1,281 Reviews of Acura Columbus - Service Center

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May 11, 2023

Greeted well & timing was as indicated! Friendly & knowledgeable staff! The always do a great job! More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Acura Columbus responded

Good news — thank you so much! Greatly appreciated. - John Connelly Owner/Acura Columbus

May 09, 2023

The service was quick and efficient. The explanation was thorough. The checkout staff was very friendly. More

by Jay.schroeder158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Acura Columbus responded

Excellent! Thanks for giving us the opportunity to help and I am glad it all went well. Thanks, John Connelly Owner/Acura Columbus

May 09, 2023

Previously, I had bad repair experience with the dealership. Therefore, I won’t be able to rating overall for dealerships. I am happy for specific to today’s service. I believe dealership still n More

by h6772s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Acura Columbus responded

I am glad today went well — may I please have your name so I can follow up? Thanks, John Connelly Owner/Acura Columbus 614-763-2101 Johnconnelly@acuracolumbus.com

May 09, 2023 -

h6772s responded

Hariprasad M Patel

May 10, 2023 -

Acura Columbus responded

Perfect - thank you. I see the crazy long delay in waiting for the remote start. I am glad supply chain issues seem to be easing up. We will definitely work on our communication. Thanks for the feedback! - John

May 08, 2023

Please review policy about giving loaner cars for work just over an hr. I travel over hour. Do not want to wait, not comfortable in your waiting room. Thank you.. More

by Dianne.knipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Skidmore
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

Acura Columbus responded

Hi Dianne - got your review. I understand your viewpoint. We make a big commitment to having loaner cars — currently we have 43 cars for our customers. It is nice nowadays that we have Bridge Park next door to walk over (or we can drop off) in order to get something eat or do some shopping. Thanks, John Connelly Owner/Acura Columbus

May 21, 2023 -

Dianne.knipp responded

I understand you are working within guidelines and if you can provide a loaner car for a two hour work time, that will gladly accepted. As for going to the shopping area nearby, it is possible. I usually have my elder sister with me and walking isn’t possible. I will be sure to ask for a shuttle ride. It was mentioned when I was there last, but not forthcoming. The intake persons did not initiate, nor did I insist.

May 05, 2023

This is my 4th vehicle and I love love your service dept. They are my people and are who keeps me coming back!!! More

by Mmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Acura Columbus responded

Thank you 4x over!!!! Very lucky to have such a great group of people — Jami, Todd and Zach are great. Thanks for trusting us. - John Connelly Owner/Acura Columbus

May 04, 2023

Great service, courteous customer service. Will go to them EVERY TIME and highly recommend them. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Acura Columbus responded

Thanks for the recommendation!! We really appreciate it Anne! Thanks, John Connelly Owner/Acura Columbus

May 03, 2023

Service was completed quickly in the timframe I was originally provided. Also nice I was able to schedule service for the next day. More

by bahoke32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Acura Columbus responded

Glad you got in and out quick! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

May 02, 2023

For 23 years I have relied on Acura Columbus to do all the maintenance on my Acura. To stay that long reflects on what an excellent dealership they are! More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Acura Columbus responded

Thank you 23x over! That is excellent — the whole 21st century so far! Thanks, John Connelly Owner/Acura Columbus

April 28, 2023

Fabulous customer service and genuine great people. Would highly recommend! We will definitely be back! More

by stingerp1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Acura Columbus responded

Very nice!! Thanks for the recommendation. We appreciate it. Thanks, John Connelly Owner/Acura Columbus

April 28, 2023

Fast and thorough service! Just what you expect from Acura! Service rep was very friendly!! More

by Vdenoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Acura Columbus responded

Thank you so much! Very nice of you to take the time to write - we appreciate it! Thanks, John Connelly Owner/Acura Columbus

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