Acura Columbus - Service Center

Service people are friendly but prices are high We went in for a normal service, oil and filter with lube and tire rotation. It would have included the air filter and cabin air filter for another 1 We went in for a normal service, oil and filter with lube and tire rotation. It would have included the air filter and cabin air filter for another 120 but I bought those myself for about $40 and installed them myself. The service we got was $289 which in my mind is a lot of dinero for an oil change and tire rotation. When we went to pay the card scanner locked up and we waited 20 minutes for them to figure out how to take our money, they did have an alternate way to enter our credit card but it took a while to figure that out. In summary, it was a frustrating experience for a routine service visit. More

Takes Care of the Customer Acura Columbus took care of our vehicle and had the best interests in mind for us/their customer when a significant repair came up. Instead of letting Acura Columbus took care of our vehicle and had the best interests in mind for us/their customer when a significant repair came up. Instead of letting the warranty company choose a direction which may not have been the best route for us or the car, Acura stepped in and made sure right thing was done. The Service department (Jami M) was knowledgeable and fought for us. More

Amazing fast friendly experience Super friendly staff, i was caught off guard by how knowledgable and honest the staff and service was. Half expected to be culled along to get a bunch Super friendly staff, i was caught off guard by how knowledgable and honest the staff and service was. Half expected to be culled along to get a bunch of extra things fixed that i did not actually need to but instead they were honest and told me the truth about what i needed and i only had to pay a standard fee for everything More

Routine Maintenance Easy to schedule. Friendly staff. Fast efficient service. My car has always been serviced at Acura Columbus and with excellent efficiency and reason Easy to schedule. Friendly staff. Fast efficient service. My car has always been serviced at Acura Columbus and with excellent efficiency and reasonableness, Yes. Yes More

Easy appointment, quick and complete service Columbus Acura service department is second to none. I drove from Dayton for oil change and tire rotation, called on the way for an appointment, got Columbus Acura service department is second to none. I drove from Dayton for oil change and tire rotation, called on the way for an appointment, got there two hours early due to cancelled meeting, they welcomed me immediately, did the work while I watched the tech on remote TV, had the car done in 45 minutes for $75. Can anyone beat that? More

Unsatisfactory work quality Brought car in for service (0il change) was told by service technician that car also needed transmission fluid exchange, however this service was don Brought car in for service (0il change) was told by service technician that car also needed transmission fluid exchange, however this service was done 16,000 mile earllier by this same Acura Columbus dealerships or was it. This incident and other negative incidents with this dealership has cause me to want to purchase my next vehicle from somewhere else. More

CHRIS DIGLIA NEEDS A PROMOTION This gentleman works too hard!! He is genuinely nice and made everything very clear. I was only here for an oil change and inspection but the car was This gentleman works too hard!! He is genuinely nice and made everything very clear. I was only here for an oil change and inspection but the car was in and out before the coffee maker in the waiting room could even pour me a cup!! I recommend this service strongly! More

Amazing service experience I took my RDX to have a ding repaired. I am so impressed with every step of my experience. I was greeted with a valet to take my vehicle and escorte I took my RDX to have a ding repaired. I am so impressed with every step of my experience. I was greeted with a valet to take my vehicle and escorted to the service department where I was immediately given a loaner vehicle, very similar to mine. Everything was e planned to me and I was asked if I had any questions. I received prompt phone calls of the progress and completion of my service. When I returned myloaner I received the same VIP treatment. My experience was top notch. More

extremely polite and friendly From the moment I walked in until I got back into my car, this service center was tremendous. I was greeted at the door, helped immediately, and Chri From the moment I walked in until I got back into my car, this service center was tremendous. I was greeted at the door, helped immediately, and Chris guided us through the process with follow up phone calls to let me know what was going on. Chris was amazing, and I know he is the face of a lot of other people who work in the service department at Acura Columbus. Thank you for being such a pleasant experience! More

Exceeded Expectations Jim was very thorough, professional, and respectful of our budget and our time. It has been quite a long time since we came away from any dealer servi Jim was very thorough, professional, and respectful of our budget and our time. It has been quite a long time since we came away from any dealer service appointment feeling so good. We own other vehicles that are not Acruas and I can say from experience that Acura exceeded our expectations in every way. The loaner process was seamless - work was performed on-time and under budget. Our MDX was clean and ready to go when promised. We'll be back for sure! More