Acura Columbus - Service Center

Great experience Came in to get some paintwork done and some general service on our vehicle we purchased a few weeks ago. Everything looks great. Everyone was very p Came in to get some paintwork done and some general service on our vehicle we purchased a few weeks ago. Everything looks great. Everyone was very professional, friendly and helpful. More

Unbeatable customer service Although I could be taking my 2010 RDX closer to where I live I wouldn’t allow anyone else to touch it. I’m willing to pay more and go further for th Although I could be taking my 2010 RDX closer to where I live I wouldn’t allow anyone else to touch it. I’m willing to pay more and go further for their thorough maintenance and stellar customer service. I’ve not had any major repairs required in all this time. I’m older and have owned several different cars (not ACURA) and have never trusted the dealerships for continued service. Also, I will never own any other car than Acura More

Quick, Professional Service I always have an excellent experience when bringing in my car for service. Professional from the moment I arrive with valet service meeting me at the I always have an excellent experience when bringing in my car for service. Professional from the moment I arrive with valet service meeting me at the entrance all the way through with status updates and email inspection reports ... which I received within 15 min. No pushy up sell or emergency pressure for extra service. My car is always returned with a wash and vacuum. Thank you again! More

Bad Alternator resulted in Good Repair Experience A bad alternator on my 8YO TSX left me stranded but after towing to Acura Columbus it was diagnosed quickly and repaired that day. I appreciated the s A bad alternator on my 8YO TSX left me stranded but after towing to Acura Columbus it was diagnosed quickly and repaired that day. I appreciated the service department completing the work that day without an appointment. While a loaner vehicle was not available, they provided me with a shuttle ride and the driver (Ed) noticed that where the towing company left my car, one wheel up was up on a curb. He immediately stopped and called for help to have it properly parked with all 4 wheels on the ground so the suspension would not be overstressed. Just another example of the detail to service provided by Acura Columbus. More

Professional and responsive I normally like to keep my Acura serviced at the dealership so I have a consistent track record of what repairs are needed. This time I found out that I normally like to keep my Acura serviced at the dealership so I have a consistent track record of what repairs are needed. This time I found out that the previous service recommendations had been deleted due to a new system that the dealership had installed. After getting a B1 service, which includes oil change, tire rotation and brake caliper service, I realized that I had just had the front brakes redone about six months ago. After talking to the manager, he agreed that there should have been some consideration taken into account for the recent service and offered a refund or credit on my account. It just would have been nice to have the service team bring it up instead of having to ask, but quality of work has never been an issue. More

The folks at Acura Columbus are professional and polite. The team does an excellent job of keeping me informed of status and they never add on extra unexpected charges. I am very happy with Acura Columbus. The team does an excellent job of keeping me informed of status and they never add on extra unexpected charges. I am very happy with Acura Columbus. More

Best service, sales, & parts department of ANY dealership Purchased many new/used cars in my lifetime all from brand name dealerships, and this is hands down the best dealership I’ve dealt with in SERVICE, SA Purchased many new/used cars in my lifetime all from brand name dealerships, and this is hands down the best dealership I’ve dealt with in SERVICE, SALES, & PARTS over 30+ years. Don’t look elsewhere in the city. Zero pressure with sales, and the service department personnel treats you very professional and listens to any/all concerns you may have. This dealership makes you feel welcome and like family! Steve Ault, Brian Milliser, Dwayne Turner, Zach Zeune, Jim Cruikshank, Jami Meredeth, Eric Loring, Shannon Barner, Greg Hutto, Seth Holmes, & Clayton Prescott, I have dealt with all face to face on multiple occasions and would like to thank them! More

Best service Make sure to see Adam Hannah for your next purchase & go straight to Zach for all your service needs. Acura of Columbus is the very best @ everything Make sure to see Adam Hannah for your next purchase & go straight to Zach for all your service needs. Acura of Columbus is the very best @ everything they do! Thanks Bruce N More

Convenient, knowledgeable and thorough The Service department was able to schedule me when was convenient for our schedule. The loaner car was a nice benefit. The service was fair and compe The Service department was able to schedule me when was convenient for our schedule. The loaner car was a nice benefit. The service was fair and competitive and done right the first time. The staff was very friendly and the facility is clean and comfortable. Overall a good experience for a necessary evil of car ownership. More

Routine maintenance on vehicle Service team members at Acura of Columbus are top notch! They are kind, courteous and very prompt in notifying me of progress of my car's service. Thi Service team members at Acura of Columbus are top notch! They are kind, courteous and very prompt in notifying me of progress of my car's service. This is why after 15 years of Acura ownership I continue to buy Acura cars and continue to have my car serviced with Acura of Columbus. More