Acura Columbus - Service Center

Dirty, Old & Expensive for Luxury Level Service Besides the fact that the building is old, dirty, outdated & nothing like a “luxury” brand of other OEM’s feels like, it a joke that the dealership of Besides the fact that the building is old, dirty, outdated & nothing like a “luxury” brand of other OEM’s feels like, it a joke that the dealership offers their sales patrons free oil changes considering they nickel and dime you for every service they provide. I was charged over $200 for less than an hours work to change differential fluid, lubricate brake calipers, and rotate my tires...and that was with a FREE oil change. while I appreciate the certification of an official Acura Inspection, I can’t believe their menu pricing is so atrocious given the amount of work that they can do while the car is already raised and things are accessible (and a little girl like me can do on my own for free). Originally I thought when I was quoted $117 for the tire rotation & oil change that it didn’t include the discount for the oil change removal, so I was rather surprised at over $200. I will take responsibility for my misunderstanding, but knowing how easy and fast it is to do these specific things that were included in my service, I never would have agreed to have them done for that price. This service center will be getting no more of my business other than providing my free oil changes and warranty service and o my becasue I don’t feel like driving over to their competition that is so much more of a professional atmosphere. AND they got oil on my door panel that appears to have stained my grey leather. Also, went into the sales showroom and was not greeted by anyone for 20 minutes, despite the fact that I was looking at highest end vehicles and potentially interested in the new RDX. Overall, it was the worst experience I have ever had at a dealership. More

They don't waste your time! I shopped around for tires and Acura of Columbus was surprisingly competitive. The person i spoke with offered to provide a loaner vehicle as soon as I shopped around for tires and Acura of Columbus was surprisingly competitive. The person i spoke with offered to provide a loaner vehicle as soon as i mentioned scheduling around my work hours. When i got there i just dropped off the car with a valet person, walked in the first door and in less than 5 minutes i was walking out with a (free of charge) 2018 Acura loaner key and got to work at my normal time. Jami was awesome. Picking up was equally seamless... just drove the loaner to the valet, walked in, paid the bill and one of their people brought the (just washed) car to the door for me to jump in and drive off. Don't think I've ever had to spend so little time waiting and messing with administrative stuff as i did with this visit. Easily worth the extra $50-100 over what the bargain tire shops were going to charge! More

Quick oil chanage I took my 2017 RDX in for its second oil change. I scheduled the appointment for 8am, the first appointment of the day. My car was ready in about 30 I took my 2017 RDX in for its second oil change. I scheduled the appointment for 8am, the first appointment of the day. My car was ready in about 30 minutes with a free car wash. Todd went over the results of the inspection in a professional manner and I was on my way. About as painless as service can be. Everyone there is friendly and efficient. The waiting area is spacious with seating near a TV or away from the TV whichever you prefer. Coffee and other drinks are provided along with some snacks. More

Great customer service - very attentive. As always great customer service. Reviewed the TSB and regular service info and advised as to the course of action. Even though TSB will have to be As always great customer service. Reviewed the TSB and regular service info and advised as to the course of action. Even though TSB will have to be resolve in the future, Zach (and Jim) made sure that the service manager was aware of the issue and would advise of the solution. Service was quick, car was washed and everything was on time. Thanks again! More

Sunroof fix My sunroof vibrated when closing. I was given a loaner. They fixed it and washed it. No problems. The service people are always very nice and friendly My sunroof vibrated when closing. I was given a loaner. They fixed it and washed it. No problems. The service people are always very nice and friendly. More

Everything went well. They were responding to my service needs and took care of all and explained everything. I had issues with the air conditioner and they looked at it an They were responding to my service needs and took care of all and explained everything. I had issues with the air conditioner and they looked at it and took care of it. More

Wow! What great service. The XM satellite module failure was an unexpected surprise but Jim and the team made the entire experience painless. My car was repaired in 24 hours w The XM satellite module failure was an unexpected surprise but Jim and the team made the entire experience painless. My car was repaired in 24 hours which qualified me for a super nice loaner car. Thanks for providing great customer service. More

Very well done. Everyone was courteous. Work was done on time. Rotation of tires cost me $30 - this should have been done free - because this is a leased car. Everyone was courteous. Work was done on time. Rotation of tires cost me $30 - this should have been done free - because this is a leased car. More

Rick Flair approved Thanks to Zach and his attention to detail. The whole experience gets a “ limo riding... Rolex wearing ... gator shoe wearing good looking son of gun. Thanks to Zach and his attention to detail. The whole experience gets a “ limo riding... Rolex wearing ... gator shoe wearing good looking son of gun...WOOOOOOO!” More

Timely, Thorough. Jami in my experience has been thorough, responsive and things get done right the first time. I needed to get a key made for our 2010 TSX, and on the Jami in my experience has been thorough, responsive and things get done right the first time. I needed to get a key made for our 2010 TSX, and on the way in got a low pressure indicator light on the dash. I called Jami, and they checked out the tires (I had a nail), brakes, (which I had asked them to do-which didn’t need work right now), and recommended a radiator flush, which I had them do, and was out of there in less than an hour and a half-which I was super pleased with. My car was washed too. Great experience! More