Acura Columbus - Service Center

Great warranty service Dealership provided professional warranty service - even though the issue was not completely resolved they went above and beyond their duty to provide Dealership provided professional warranty service - even though the issue was not completely resolved they went above and beyond their duty to provide excellent customer service experience. More

Exceptional The reason for "exceptional": on time, friendly people, efficient in providing a loaner vehicle, great communication during visit, work was finished w The reason for "exceptional": on time, friendly people, efficient in providing a loaner vehicle, great communication during visit, work was finished when stated. Went home with a clean car. More

My keys did not work for my Acura RDX 2014. Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a maj Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a major problem on them at the very last minute as I was heading to work. What did they do?. Got me in, gave me a free loaner vehicle at the last minute, and solved the problem within 24 hours. I picked up my car the next day and all issues were resolved. I simply cannot say enough about this team! I must say however the price to replace these Acura keys is outrageous. But that is not the fault of the staff at Acura. Maybe I should blame Bill Gates? China? Everyone in Silicon Valley? I will find out.....at get back to you. :) More

Cordial and efficient service Laural pleasantly and quickly handled my phone request for appointment. People were friendly Work was done <1 hr which was time promised. Backup co Laural pleasantly and quickly handled my phone request for appointment. People were friendly Work was done <1 hr which was time promised. Backup computer was provided when issues were experienced with initial Acura provided computer More

Service Center The total service experience from scheduling to pick up was seamless, user friendly and timely. I would recommend this service center for its profess The total service experience from scheduling to pick up was seamless, user friendly and timely. I would recommend this service center for its professionalism, status updates and communication. More

Thank you! Thank you Acura Columbus and Todd Skidmore for my recent service. Todd kept me updated and aware of what I needed to do to have my wheel and tire repa Thank you Acura Columbus and Todd Skidmore for my recent service. Todd kept me updated and aware of what I needed to do to have my wheel and tire repaired. Appreciate the texts and information along the way! More

Prompt and accurate service I arrived earlier then scheduled but I was accepted and my vehicle was sent straight in for service. Service was completed sooner than expected. Jim I arrived earlier then scheduled but I was accepted and my vehicle was sent straight in for service. Service was completed sooner than expected. Jim and Todd were both very helpful through the entire process! Very pleased! More

Friendly service Always appreciate the friendly service from everyone. Chris D. goes out of his way to explain the details and keep you posted in the status. Price q Always appreciate the friendly service from everyone. Chris D. goes out of his way to explain the details and keep you posted in the status. Price quotes are on the mark. The service has kept my Acura RDX running well. More

Friendly, efficient service From the time I was greeted at the pull-up location for service, I was made to feel that I and my time were valued. I was provided a courtesy car sin From the time I was greeted at the pull-up location for service, I was made to feel that I and my time were valued. I was provided a courtesy car since the major service I had scheduled to have done was a lengthy one. I have a 2010 RDX with a little over 100,000 miles on it. It was time to replace the timing belt and water pump as well as flush and replace the coolant. Zach checked me in and had the courtesy car ready and waiting for me in a matter of minutes. Service was projected to take about 6 hours. In less than 4 hours the service was complete and I was able to return the courtesy car, pick up mine (which had been washed, thank you!), and be on my way without having to deal with rush hour traffic. When leaving, Todd Skidmore assured me that my car was good to go for a long time! More

Scheduled Maintenance Done Right The maintenance staff at Acura Columbus did a great job on servicing my 2016 TLX. Todd, the service manager who helped me, was friendly and explained The maintenance staff at Acura Columbus did a great job on servicing my 2016 TLX. Todd, the service manager who helped me, was friendly and explained clearly what needed to be done. He easily a couple of questions I had. While the service was the standard required for my mileage and time, I drove away feeling I'd been taken care of very well. More