Acura Columbus - Service Center

Lack of Communication! On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner suppli On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner supplied oil. Upon checkout however, Todd told me due to miscommunication the techs in shop did not use my oil, but instead used their normal oil. Since the first oil change, my MDX has had nothing but Mobil 1 used into and I was extremely disappointed to hear my request to use my supplied oil was not followed. More

Expedited Service I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolong I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolonged period of time. Todd Skidmore arranged for a convenient appointment time and followed through with a fast oil change. I was in and out in less than 45 minutes. More

Excellent customer service I came in for a recall. I was greeted as soon as I pulled up to the service department. Everyone that I had contact with was very polite and very help I came in for a recall. I was greeted as soon as I pulled up to the service department. Everyone that I had contact with was very polite and very helpful. Everything was done in a timely manner and they even washed my car for me and filled my tires with air. I'm a very happy customer! More

Work performed as requested! An A12 service was performed on my 2015 Acura TLX and all went well. They used the Mobil 1 oil I brought and they replaced the cabin air filter and e An A12 service was performed on my 2015 Acura TLX and all went well. They used the Mobil 1 oil I brought and they replaced the cabin air filter and engine air filter after showing me how dirty they were. It took just a little over an hour. More

Quick service Acura Columbus is probably the best Car dealer I have come across so far. The service agents are excellent. They point out if anything need addressed Acura Columbus is probably the best Car dealer I have come across so far. The service agents are excellent. They point out if anything need addressed but no pressure to buy. Coffee machine rocks. More

Great experience I’m not someone that takes my cars to the dealer if I can avoid it. Took my car for an oil change and tire rotation and was pleasantly surprised with I’m not someone that takes my cars to the dealer if I can avoid it. Took my car for an oil change and tire rotation and was pleasantly surprised with the service I received. I felt it was well above other dealers I have dealt with in the past. The thing I appreciated the most was the amount of communication I received regarding my car and the service being performed. I would definitely recommend this dealer for service on your vehicle. More

Nice customer service by Columbus Acura Good service and help by Clayton . He provided shuttle without any prior scheduled appointment even the shuttle driver- sorry don’t remember his name Good service and help by Clayton . He provided shuttle without any prior scheduled appointment even the shuttle driver- sorry don’t remember his name helped me too More

Great warranty service Jim is very knowledgable and really goes to great lengths to answer any questions about your vehicle and how the work done effects operation and safet Jim is very knowledgable and really goes to great lengths to answer any questions about your vehicle and how the work done effects operation and safety. They gave my Acura a detailed. check up before my 50,000 mile warranty was up and fixed several items before the warranty expires! Thanks Acura and Jim! More

Keeps Getting Better I've always been impressed with the professional level of service, but the standard keeps rising. This last visit I was literally amazed at how littl I've always been impressed with the professional level of service, but the standard keeps rising. This last visit I was literally amazed at how little time I needed to spend on dropping off and picking up my car. And the detail in communication is almost overwhelming. More

Experience made spending nearly $2000 tolerable Chris was very helpful discerning the service my vehicle needed. He kept in contact with me about the assessment of repairs ,cost and timeline. I ve Chris was very helpful discerning the service my vehicle needed. He kept in contact with me about the assessment of repairs ,cost and timeline. I very much appreciated his professionalism. More