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Acura Of Pembroke Pines

Pembroke Pines, FL

4.7
9,552 Reviews
Welcome to Acura of Pembroke Pines! We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida. We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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15601 Pines Blvd

Pembroke Pines, FL

33027

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Showing 9,552 reviews

October 01, 2023

Marco is a professional, friendly, caring advisor. 👍🏼 he checks that everything is done properly. Thank you Marco More

by MEDINA.VIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Acura Of Pembroke Pines responded

Hi Medina! We're glad to know that Marco provided you with such a positive experience at Acura of Pembroke Pines! We'll make sure your kind words reach him. Thanks for the review!

October 01, 2023

Lucas is a ver knowledgeable and helpful service representative. He always help me out and find the easy way of how to resolve any of my issues More

by JOELTAVERAS@OPTONLINE.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Oct 03, 2023 -

Acura Of Pembroke Pines responded

We're glad to know that Lucas was able to assist you effectively at Acura of Pembroke Pines. Our team is always here to make your experience easier and more enjoyable. Thanks for the positive feedback!

October 01, 2023

The adviser did not have a good solution for my concern and basically answered me like it wasn’t his problem. More

by Sluisgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anonymously
Oct 02, 2023 -

Acura Of Pembroke Pines responded

It's disappointing to read about your experience. We strive for excellent customer service and it's clear we may have fallen short in this instance. We'd like the opportunity to address your concerns directly, so please feel free to reach out to our Service Department at (877) 468-9930 at a time that works best for you. Thank you.

September 30, 2023

As always, Emilio was very responsive and helpful! Best Service Advisor that I have worked with at your Dealership. Loaner vehicles should be a lost less complicated! More

by DAVE@GRAVELINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Oct 02, 2023 -

Acura Of Pembroke Pines responded

We appreciate your feedback! It's great to know that Emilio was able to assist you effectively. We'll take note of your comment about the loaner vehicles and hope you won't hesitate to reach out if our Acura of Pembroke Pines team can be of service again in the future!

September 30, 2023

Very fast, easy, and honest work. They did all the work to get me exactly what I wanted. Rodney is the best! More

by GOICOURIAPEDRO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Veasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Acura Of Pembroke Pines responded

We're glad to know Rodney and our team at Acura of Pembroke Pines were able to provide you with a fast and easy experience. Thanks for your review!

September 30, 2023

We've been having our Acura serviced at your dealership since we purchased the car. The service is excellent and the prices are well within reason. We won't go anywhere else. More

by moore1880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Acura Of Pembroke Pines responded

We're so glad to know that you've been satisfied with our service and pricing at Acura of Pembroke Pines. We appreciate your loyalty, and we look forward to continuing to serve you in the future!

September 29, 2023

Excellent customer service. Andrew, Jose and the Acura family were all so welcoming and accommodating. Thank you for the experience. We'll be back again for our next vehicle. More

by cuzcuza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Sep 29, 2023 -

Acura Of Pembroke Pines responded

We're so glad to know that Andrew, Jose and the rest of our team at Acura of Pembroke Pines provided you with excellent service. We look forward to seeing you again when it's time for your next vehicle!

September 29, 2023

Always a pleasure to work with Marco Pinto. He's very courteous, prompt and knows issues extensively. More

by nislandscaping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Acura Of Pembroke Pines responded

We're glad to know that you had a positive experience with Marco at Acura of Pembroke Pines. His knowledge and professionalism are indeed assets to our team! Thanks for the review!

September 29, 2023

While I was greeted and what I came in for was done (which was a very basic service) I felt like it took too long. In fact, it was an hour longer than promised. In addition, they could not locate my ve More

by MARTINFDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review, Martin. We're disappointed to hear we didn't leave you with a better impression during your visit and will make sure we utilize this feedback to help improve our service & processes moving forward. We hope to provide you with a 5-star experience next time.

September 29, 2023

It’s been 5 weeks since I traded in my car and they still have not paid it off. I am getting collection calls from my previous bank. No one wants to help. More

by DAISY.G.ACOSTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Urteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph was great
Oct 02, 2023 -

Acura Of Pembroke Pines responded

Daisy, We're disappointed to learn about the issues you've been experiencing with your trade-in. This is certainly not the kind of experience we aim for, and we regret any inconvenience this has caused. We'd like to help resolve this situation as soon as possible. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further. Thank you.

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