Acura Of Pembroke Pines

The experience was good. Staff was friendly and knowledgeable. Schedules appointments were kept on the process went smoothly. Once I received my CPO (Certified Pre-Owned) veh Staff was friendly and knowledgeable. Schedules appointments were kept on the process went smoothly. Once I received my CPO (Certified Pre-Owned) vehicle, all appeared to be in order. The concerns I have are relatively minor, but one does raise a concern. First, the promise of a full tank of gas on delivery did not take place. Tank was just above 3/4. Did not notice that until I was driving home. Second was the pre-delivery checklist, included in the operation manual/book. Each task of functions and accessories are listed and checked off as they are accounted for or completed. Floor mats, keys, etc...One of the tasks was the mounting of the front license plate holder. It was checked off as done. The plate holder was still in the factory plastic packing, in the rear storage area. Not really a big deal, right? Being a former aircraft mechanic, signing off on a task and not completing it as indicated, makes me question if there are other items that show as done that were simply signed off, but never really addressed. It was called "pencil whipping" an inspection and definitely unacceptable. Absent those issues, all went well. More

I come here because of the staff and Jean Louise. Very professional and great atmosphere! Very professional and great atmosphere! More

Jordan Ferber is 5/5; Angie at the payment desk is 5/5; and Marco is a 0/5. When I asked Marco if my tires were okay, he only mentioned that the one tire with a plug in it was leaking, but I would just ha and Marco is a 0/5. When I asked Marco if my tires were okay, he only mentioned that the one tire with a plug in it was leaking, but I would just have to keep filling it up with air if I don't want to change the tires now. When I left the dealer on Friday, my vehicle did not feel the same. A tire rotation seemed to have messed up my car. When I returned to the dealer the next day on Saturday, Jordan took immediate care of the situation. He explained to me that he did not feel comfortable me leaving the service center without changing at least one tire. Marco failed to provide me a copy of the diagnostic of the vehicle. I don't even know what I paid $397 for on Friday - I came for an oil change and ended up having to do a tire rotation and whatever else? The explanation was not conveyed clearly from Marco and based on the information Jordan provided, Marco jeopardized my life, which I'm extremely disappointed. This is why I have only dealt with Jordan in the past. The level of trust with anyone else other than Jordan in Service is incredulous. I basically lost more time I could have spent with my family to tend to an issue with my vehicle that should have been taken care of on Friday. More

Great service and very informative. Patience and kind with my family. Love my new car Patience and kind with my family. Love my new car More

Mr. Nigel Redwood such humble young man, his professionalism, expertise made us purchase… he’s amazing professionalism, expertise made us purchase… he’s amazing More

Great service, understanding of what I need, and getting it resolved thank you so much it resolved thank you so much More

I can't say enough about my experience at Acura of Pembroke Pines. Curtis Kennelly and Jose Morrell are as good as it gets! They understood what I needed, guided me through the process, and delivered Pembroke Pines. Curtis Kennelly and Jose Morrell are as good as it gets! They understood what I needed, guided me through the process, and delivered like true professionals. More

Great customer service ! Joseph was very attentive and helpful through the entire process. Thank you! Joseph was very attentive and helpful through the entire process. Thank you! More

This is the second car I have purchased from this dealership. The customer service, care, and expertise is always top notch. Highly recommend James Chalmers for helping to navigate the car buying pro dealership. The customer service, care, and expertise is always top notch. Highly recommend James Chalmers for helping to navigate the car buying process. He is very charismatic, honest, and professional. More

Great dealership. Always in and out when appointment is made. Never long wait times. Overall great experience. Always in and out when appointment is made. Never long wait times. Overall great experience. More