Acura Of Pembroke Pines

The acura of pembroke pines is the fast and efficient regular service IHave ever run onto regular service IHave ever run onto More

Have purchased 3 Acura’s in the past and worked with several others for maintenance of those cars- this was by far the WORST experience I’ve ever had with Acura. I went in on a Wednesday night around 5 several others for maintenance of those cars- this was by far the WORST experience I’ve ever had with Acura. I went in on a Wednesday night around 5 to test drive a few different cars- ended up finding a certified pre-owned 2019 RDX that I liked so made an offer and purchased. As soon as I signed the papers that’s where the customer service experience became awful! I traded in my old Acura as part of the purchase and on that night they had me drive the new car home and kept my old car even though I was told the new car would still have to be brought back to be certified. It felt like I was being rushed out of the dealership into a new car that wasn’t really ready. I wanted to just take my original car home and come back when the new car was ready but was told that wasn’t an option. So next day I called at least 10 times between 8am-8pm and couldn’t get anyone on the phone between Sales or Service to schedule the inspection. I finally got my original sales guy on around 830pm and was told service was closed but they’d call me back first thing next morning and have it arranged, but good news turns out the car is already certified! But that a safety inspection still would need to be done. Of course no one ever called and once again I couldn’t get through. I finally got a sales manager on the phone and was able to bring my car in and get a loaner so they could complete the inspection along with a few other items that I had found wrong with the car that I thought should be corrected since it was certified. I brought the car in immediately and got a loaner car so they could address the issues I found. Called the next day to get a status and once again couldn’t get through the entire day. I dropped off on a Friday, after several unreturned calls throughout the weekend I got through on Monday afternoon and was told the car is ready - but all they did was change a remote battery and reset an oil light and couldn’t address anything else. I asked why the car sat there all weekend then or why they couldn’t address the issues and was given no answer. If deciding between a vehicle here and somewhere else (Rick Case is nearby) choose the other place. I don’t think Acura would even want their name on this franchise of they knew how customers were treated once a deal was signed. By far the worst customer service experience I’ve ever had (on a sale that was over $35k!) More

Easy process to get into a new acura lease as a loyalist. Ryan Reeves made sure to get us a deal that worked for our budget. Ryan Reeves made sure to get us a deal that worked for our budget. More

The car I was not in stock but they quickly pivot to find one that I’d be happy with. Financing was quick and simple. one that I’d be happy with. Financing was quick and simple. More

Always great service and communication, thank you Ron and the Acyra Pembroke Pines service team! the Acyra Pembroke Pines service team! More

We were negotiated over the phone, drove down to Pembroke, picked up the car. This was a terrific experience with no surprises. It took a little time to create, print, and sign the paperwork, but Pembroke, picked up the car. This was a terrific experience with no surprises. It took a little time to create, print, and sign the paperwork, but that is certainly expected. More

No appointment needed when selecting express lane to do No appointment needed when selecting express lane to do oil change and rotation of tires No appointment needed when selecting express lane to do oil change and rotation of tires More

Amazing service from start to finish. THANK YOU ALLISTER HARRY YOU OUT DID YOURSELF !! Thank you for your great customer service and all your help and guidance. HARRY YOU OUT DID YOURSELF !! Thank you for your great customer service and all your help and guidance. More

Jean luis very professional.. proud of him as my service advisor.. acura of Pembroke rocks advisor.. acura of Pembroke rocks More

This is my second maintenance visit with Acura and was pleased with the service. They performed the service in a timely manner and waited no more than was initially expected. - Marco was great. He is thor pleased with the service. They performed the service in a timely manner and waited no more than was initially expected. - Marco was great. He is thorough and pleasant. More