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Acura Of Pembroke Pines

Pembroke Pines, FL

4.7
9,619 Reviews
Welcome to Acura of Pembroke Pines! We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida. We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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15601 Pines Blvd

Pembroke Pines, FL

33027

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Showing 9,619 reviews

April 26, 2021

Attempted to schedule my car service via website but was unable to. So I arrived on Saturday without an appointment and took 2.5 hours for an oil change. Car did not get washed as usual. I have bought my la More

by JRALEGRET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It appeared that there were not enough workers, Andres Perez
May 10, 2021 -

Acura Of Pembroke Pines responded

Thank you for bringing this to our attention. We are concerned with your comments, and we will investigate them further to ensure this does not happen again. We greatly appreciate you as a customer and we hope that you will allow us the opportunity to earn your business again in the future, Larry Schlossberg - General Manager - lschlossberg@czag.net

May 10, 2021 -

JRALEGRET responded

I hope that it would help your facility to excel all of the time instead of occasionally. Please see that your website work to schedule your car without the assistance from an associate.

April 25, 2021

He was very helpful in teaching me about the technology of the new car. I came in the next day with questions and he was there for me. More

by BJLCOOK9801
Friendliness
Recommend Dealer
Yes
Employees Worked With
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Acura Of Pembroke Pines responded

Thanks for this awesome feedback, we will pass along your comments to Giovanni and our team!

April 25, 2021

Ron was the service consultant for my service on 4/25/21. He provided a good customer service and knowledgeable of his job. Thanks to Ron. He is not listed below. More

by Catherine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
Apr 27, 2021 -

Acura Of Pembroke Pines responded

Catherine, thanks for sharing your experience with Ron! We're lucky to have him on the Acura of Pembroke Pines team and will share your kind comments with him!

April 25, 2021

The salesperson that worked worked with me had excellent service and very friendly. I can come pile recommend this dealership to anyone looking for an Acura. More

by KIDDK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Acura Of Pembroke Pines responded

Thank you for recommending Acura of Pembroke Pines! We hope you share your experience with your friends and family!

April 25, 2021

Pretty well * service quite satisfactory-the cos of servicing is very reasonable:service consultant is very friendly and truthful floral diagnostic about the car; also inform the cost; More

by SHARUQH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Perez
Apr 28, 2021 -

Acura Of Pembroke Pines responded

Thank you for the review! We look forward to providing a five-star experience next time!

April 24, 2021

Mike always take good care of me and provide excellent service. He looks for the best options according to my needs. Jean Lewis in the service department always very helpful. More

by nab217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Acura Of Pembroke Pines responded

It's always our pleasure to take care of you. Thanks for trusting Jean and the Acura of Pembroke Pines service team. We'll see you next time!

April 24, 2021

Service Advisor Andres Perez provides excellent service. He started out as a Technican and knowledge. I am pleased he”s my Advisor and wish him the best in his professional growth at Acura. More

by Car4ne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres Perez
Apr 27, 2021 -

Acura Of Pembroke Pines responded

Thank you so much for the kind review! We're certainly lucky to have Andres on our team, as are all the customers who get to work with him. Your business is greatly appreciated by the entire team here at Acura of Pembroke Pines and we look forward to your next visit. Thanks again!

April 24, 2021

Car was returned without the cameras in the new bumper attached so basically didn’t fix it. Already returned rental car and now have to go back and miss more work! More

by STEFANIE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Perez
May 10, 2021 -

Acura Of Pembroke Pines responded

We appreciate you bringing this to our attention. We are concerned with your comments, and we will investigate them further to ensure this does not happen again. We hope you will reach out to give us the opportunity to fix this, Service Department - (877) 468-9930

April 24, 2021

It my first time purchasing a car from this dealer my sales rep Mike over promise under delivery before he make the sale hi was super nice after he make the sale never received a text or call to make sur More

by Derral1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Duggan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Acura Of Pembroke Pines responded

Thank you for the review and feedback about your most recent experience. We deeply value the relationships with our customers and would like the opportunity to repair our relationship with you. Please reach out at your convenience, Larry Schlossberg - General Manager - lschlossberg@czag.net

April 24, 2021

The entire Acura service team is phenomenal. Their attentiveness to the customer from beginning to end is untouched. I 100% recommend them for any service needs More

by kimberlymason79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neville Braganza, Andres Perez
Apr 26, 2021 -

Acura Of Pembroke Pines responded

We are honored to receive your support, Kimberly. Thank you! - Acura of Pembroke Pines Team

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