Acura Of Pembroke Pines

Luis River offered a price over the phone insisting that he had the best prices and no one can beat him. Well, when time came to confirm the numbers and come in to buy, his tune changed and no return phone he had the best prices and no one can beat him. Well, when time came to confirm the numbers and come in to buy, his tune changed and no return phone call. In hindsight, the sales agents offer positive pricing, but want to get you in the door to not only close the deal, but allow for wiggle room to change pricing. I guess, we/I should not be shocked by this, but there are reputable dealerships and agents out there, but Luis does give the process a bad name. More

We leased an MDX from Pines Acura almost three years ago and it was an easy experience for which we had no complaints. However, we recently wanted to get some pricing on turning in the lease as we were over and it was an easy experience for which we had no complaints. However, we recently wanted to get some pricing on turning in the lease as we were over on mileage and getting a new lease on a 2013 MDX. My husband was told they did not have any 2013s and was pushed into looking to lease a 2014 RDX. The RDX is $12,000.00 less than the MDX yet he was advised that the best deal available as the MDX was off the table was to lease the 2014 RDX and increase our payments by 40 dollars per month with almost $1,000.00 down. Frankly, we were flat out lied too as the website shows a whole cache of 2013 MDX's to choose from. We ended up going to another dealer, Phil Smith Acura, where we were able to get out of our current lease and into a 2013 Acura MDX with tech package at less then the price were were already paying. Our salesman was friendly, great and listened to what we needed without pushing anything on us. I will never go back to Pines Acura and frankly feel insulted that they would think bullying people and lying to them would intimidate them into making a bad deal. IF it wasn;t for the experience at Phil Smith, Acura would have lost a loyal customer. More

True definition of EXCELLENT SERVICE!!! I don’t even know where to begin. I have never worked with such honest dealers, as the employees of Acura of Pembroke Pines. Gio, Robert and Scott were some of know where to begin. I have never worked with such honest dealers, as the employees of Acura of Pembroke Pines. Gio, Robert and Scott were some of the sweetest, most helpful, people I have ever met. I was a little nervous going into the dealer alone, but I am so glad that I went there. Acura of Pembroke Pines is an authorized USAA dealer, so I walked out with a great deal (and a brand new car). More importantly, my car buying experience with them was absolutely flawless. I never felt like I was waiting, and they made the process so smooth that I barely had to lift a finger. They even cleaned out my old car (which I was selling at CarMax) and moved my items into the new car. The icing on the cake was when Gio helped me sell my old car and DROVE IT TO CARMAX for me! I was absolutely floored! Not only was the dealer honest with me, and told me that I would get more money if I sold it to CarMax, but they helped me so I would save time and not stress. I’m not sure which I am more excited about…the fact that I have an amazing new, reliable car, or the fact that I finally found a dealer that I can trust. Pembroke Pines is a little out of my way, but I will definitely bring my car there for service, just because of the warm, pleasant atmosphere. Even the car washer had a huge smile on his face. By far, this was the BEST SERVICE I have ever received in my life!!! More

Worst experience I have ever had buying a car. I purchased a used car from them, after couple weeks, I had someone look at it because I noticed the paint on part of the car was different than the ot purchased a used car from them, after couple weeks, I had someone look at it because I noticed the paint on part of the car was different than the other parts. Come to find out that there has been damage to it and rust was forming around that area and the leather on the front seats of the car has been redone. I called the sales manager, who told me to go pay couple hundred dollars to fix the problem if it bothered me that much. Acura of Pembroke Pines does not sell "luxury" vehicles. More

*******BUYER BEWARE****** Two months ago my parents *******BUYER BEWARE****** Two months ago my parents bought an Acura from this dealership. Based on a positive experience during my parent’s purchase *******BUYER BEWARE****** Two months ago my parents bought an Acura from this dealership. Based on a positive experience during my parent’s purchase, I decided to purchase a 2013 Acura TSX since I had already owned an Acura which I was pleased with. The only prior unpleasant experience I had with this dealership is it took them 2 Months to order a replacement driver side mirror for my 2009 MDX which still never showed up. However after purchasing our 2nd car from the dealer, 2 days later my family experienced some personal difficulties. I have a son who suffers from Autism, and due to his sensory issues and lack of legroom in the TSX he would not sit in the car and would become uncontrollable. I went to the dealership 2 days after the purchase and spoke with the General Sales Manager and asked that they take the car back and give me my trade-in back due to my son’s situation, and although I had only driven the car for 1 day, and the finance paperwork wasn't fully completed properly, he would not allow me the fortitude to return the car, and went so far as to call my son disparaging remarks. Furthermore, the dealership failed to have me sign a completed contract on the car, and it was missing quite a few signatures, plus they wouldn’t provide me with all of the documents from my purchase. After attempting to contact the General Manager, the GSM again calls and offers to exchange the car for a bigger model Acura TL sedan to the tune of some 6K to 7K more. The General Manager never returned any emails or phone calls. After contacting a Lawyer, and engaging the dealerships Lawyer, they did offer to allow me to return the Acura TSX and pay a 1,000.00 restocking fee, however the dealer indicated they would keep my 2009 MDX since they would make a decent profit on it, plus keep my 6,000.00 down payment. Which in turn the dealership would gain a total of 22,000.00 from the sale of my MDX and my down payment, and I would be out of 2 cars. However, due to the mistreatment after the car purchase and lack of understanding, I would never return to this dealership. I finally got rid of the Acura line so I don't have to return to this dealer or the service department and purchased another new car. I caution anyone going to this dealership to review all of the paperwork, make sure everything is signed appropriately, and that you love your car. Just be weary that customer service will be lacking after you purchase the car. If you read the further reviews of this dealer you will see that customers have had frequent problems with this dealer. More

I purchased a preowned Audi from this dealership. Everything seemed to go smooth. I had a preapproved credit from USAA, so the payment was no issue. I took the car for a testdrive and besides minor t Everything seemed to go smooth. I had a preapproved credit from USAA, so the payment was no issue. I took the car for a testdrive and besides minor things it seemed okay to me. I noted some things, that I wanted replaced before purchase, coinholder, lightswitch and backseat cover as well as new tires. I asked if the top of the convertible had any leaking, sales rep said no. The trunk didnt open, but they said they fixed issue. (Which they didn't) I was told the used car goes through the same inspection as a certified Acura would go through and the car has no issues and their reputation is more important than just selling a car by any means I was told. I ended up buying the car, happy to have a convertible for the Florida Sunshine I drove off the lot and home to my house. Just the following day the Checkengine light came on, as well as the gearshift indicator which was flashing. I called Robert, my Sales rep and he said, they would look into it. I brought the car for repair and to get the ordered parts, got a nice loaner. I was told the issue would have been a TMC sensor, but they would look further into it. No lights were flashing. I was happy. As soon as I drove on the highway checkengine light came on again and Gearshift indicator started blinking again. When stoping at a light the car started to jump and also at times when backing up it started jumping which could be a safety hazard and indanger my health and the safety of others. I called Robert and told him about the problem which still exists. He said he spoke to his service manager and everything regarding this TMC sensor and faulty transmission would only be able to get fixed, if I pay for it myself. I was shocked. How can you sell me a car with a faulty transmission. I spoke to Audi and they said, a inspection of the vehicle by Acura should have shown the issue. I made a complaint to BBB and FTC, with no response from Acura of Pembroke Pines. Not only they don't care about the customer, they have also no regards for Life and Wellbeing of customer and others who are on the road, when selling a faulty vehicle with transmission issues. I want to point out the Audi only had 59k miles, so therefore I did not expect a transmission problem. I relied on the expertise of the Acura Mechanic staff to inspect a vehicle properly according to their point inspection list, but was sadly dissapointed. I demand Customer Service and I want my vehicle fixed. This is crazy. Plese save yourself trouble and disappointment and buy your car elsewhere. More

We just purchased our 3rd Acura from Acura of Pembroke Pines! A big thank you to everyone involved! Each experience gets better and better. These gentleman are straight forward, very professional and pre Pines! A big thank you to everyone involved! Each experience gets better and better. These gentleman are straight forward, very professional and pretty entertaining. We actually had fun buying our daughter a car! Thanks again! More

Stay away from this place. The sales staff is incompetent and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The dr and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The drive to Ft. Laudedale is worth it! More

I purchased new cars for both my wife and myself within a two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to com two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to come right back and buy the second car. More

Bought a new 2013 RDX from Pembroke Pines Acura a few months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with th months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with the end of lease process but the dealer took care of the issue in the end. More