Acura Of Pembroke Pines

My customer service representative was awesome in providing details and the necessary step I needed to take to resolve the issue I had with my car ,and in the end I was well please providing details and the necessary step I needed to take to resolve the issue I had with my car ,and in the end I was well please More

Sean is patient and super helpful loved the experience with Acura becoming a loyal customer . with Acura becoming a loyal customer . More

Good result. Pleased for the most part with the process and service I received from Acura of Pembroke Pines. Pleased for the most part with the process and service I received from Acura of Pembroke Pines. More

This dealership is one of the best in South Florida because of there dedication to customer and there ever present patience and professionalism. because of there dedication to customer and there ever present patience and professionalism. More

Last year around this time I left an amazing review for Acura after purchasing my first car from them. Well I am here to take that back and to tell you DO NOT BUY A CAR HERE. The staff is lazy, inconsisten Acura after purchasing my first car from them. Well I am here to take that back and to tell you DO NOT BUY A CAR HERE. The staff is lazy, inconsistent, lack customer service, and the service departments bills for things they don't really do. I have been complaining about vibrating and squeaking from my brakes for the past 6 months, my car isn't even a year old. Every time I call or make an appointment about it they tell me everything is fine and that the brakes need to warmed up. Never in my life have I heard of a brakes making that much noise on a new car or them needing to warm up. This is a 2024 RDX A-pec! I finally went back in and demanded that they check it again, this is now my 5th time asking this, they then keep my car for the longest they have ever kept it and then let me know that the rotors are infact BAD but warranty won't cover it because my brake caliber has been painted!!! The service manager JORDAN took zerooooo accountability for the xx his staff has been putting me through and offered me absolutely nothing for my time or their mistake. Now I'm supposed to pay $800+ to get something fixed that I've been complaining to them about for 6 months. It's clear to me the service department never checked to begin with and were clocking hours to get paid for work they NEVER DID. Am I supposed to feel safe bringing my car back to this service department. I wish I could just get rid of the whole xxxx car. I will never be back. This is NOT a reliable car for families or women!! Do not buy from here or these people. When I told Jordan I wasn't happy with his responses and the service he was provided his response was if I would like the number to corporate??!! Really, if this is who is running your service department it would explain why the techs are back there xxxxxxxxxxxx and padding invoices making it look like their really working. Most of your bad reviews online are about this guy and yet still he sits in this position pissing off customers while this company allows it! sickening More

The staff, all of them, are pleasant, courteous, and helpful. From the person who meets you at the curb until the person signing you out it. My service consultant, Lucas Perez, was also great. He an helpful. From the person who meets you at the curb until the person signing you out it. My service consultant, Lucas Perez, was also great. He answered all my questions, and is honest concerning the needs of my vehicle. Your records will show that I only service my car at the Accura dealship. More

Excellent service! Very easy to make appointment and are very flexible with times! Highly recommended Very easy to make appointment and are very flexible with times! Highly recommended More

No one compares to the service given at Acura of Pembroke Pines. Lucas had my vehicle service and washed with in an hour 👍🏻 Pines. Lucas had my vehicle service and washed with in an hour 👍🏻 More

Exceptional service experience with Jordan at Acura Pembroke Pines! Jordan's professionalism and dedication truly shine through. He provided outstanding service and made the entire process smooth and e Pembroke Pines! Jordan's professionalism and dedication truly shine through. He provided outstanding service and made the entire process smooth and effortless. I highly recommend Jordan to anyone seeking top-notch service! More

Custumer service great experience also the comunication is great Good comunication . Finally best dealer exit. is great Good comunication . Finally best dealer exit. More