Acura Of Pembroke Pines - Service Center

VIP services all the time I come to do a services to my car ok car ok More

Customer service at the service center is non-existent. I had an appointment scheduled for an oil change which should be a simple process. When I arrived there was no one to accept my vehicle and I had to I had an appointment scheduled for an oil change which should be a simple process. When I arrived there was no one to accept my vehicle and I had to go find the representative I had an appointment with. He advised me he was checking someone else in and should be with me shortly. Approximately 20 mins past my appointment time I was checked in. The simple oil change and I added tire rotation took over 2 hours. At no time did anyone advise me of an update and it was not until I went looking for an update did I see the mechanic bring my keys. My vehicle was not washed as I declined because I was advised it would be an additional 30mins. If I had accepted I would have been there for approximately 3 hours of my day. I have had multiple bad experiences at this particular service center. You are just a number and it really doesn’t matter if you have an appointment or not. I receive much better service from Sawgrass Ford when I take my other vehicle there. In and out without an appointment for an oil change in less than 45 minutes most times. If the ever run a bit longer than promised they always keep me up to date. Acura service has a lot to learn from other dealer that do a much better job. More

Very clean. Great Excellent Service. Marco Pintos is the best. Very profesional. He really care for the customer. My car was fixed in time record. Im very please Great Excellent Service. Marco Pintos is the best. Very profesional. He really care for the customer. My car was fixed in time record. Im very please with his service More

Jordan Is an amazing and consulate manager of services. His calmness, conflict resolution capabilities and putting customer first (me) was truly an incredible experience. Thank you Jordan for your help in His calmness, conflict resolution capabilities and putting customer first (me) was truly an incredible experience. Thank you Jordan for your help in getting my Acura MDX fixed!!!! More

Excellent service and friendly people, fast efficient,and everything is was very good I like to go there thanks everything is was very good I like to go there thanks More

This is the best Dealership I have ever come across. Efficiency and service is first Cass ! Efficiency and service is first Cass ! More

It’s a great dealership where service is always Fantastic. Even down to purchasing the an Acura Fantastic. Even down to purchasing the an Acura More

Thank you for always delivering excellent customer service in a timely manner. Always friendly and courteous service in a timely manner. Always friendly and courteous More

Great dealership. Everybody has a great attitude and is willing to help. I would definitely recommend. Everybody has a great attitude and is willing to help. I would definitely recommend. More

Excellent service and Great experience. Highly recommend and would purchase another vehicle any time. Thank you!!! Highly recommend and would purchase another vehicle any time. Thank you!!! More