Acura Of Pembroke Pines - Service Center

Michael was knowledgeable and great to Work with. He called my old dealership to get more info and was efficient. He called my old dealership to get more info and was efficient. More

My advisor was excellent and personable. The center is comfortable to do work. The cleaning was good. The center is comfortable to do work. The cleaning was good. More

Clean, organized , friendly staff even the maintenance people from outside to finish Well organized and close people from outside to finish Well organized and close More

Always a pleasure coming to the Pines location everyone always greets you with a smile and is always willing to help always greets you with a smile and is always willing to help More

Our professional advisor Rayon Thompson was superb. I had an oil change done right towards the end of closing time. I had an oil change done right towards the end of closing time. More

Excellent work and courteous, professional staff! Thank you for taking great care of my car. Thank you for taking great care of my car. More

Excellent walk in service, details explained correctly, good job in the courtesy car wash Waiting time acceptable good job in the courtesy car wash Waiting time acceptable More

I go to Acura of Pembroke Pines for service even though I live in Miami because of Marco Pinto. He is my service person and I can call him for any questions I may have regarding my vehicle and is always very live in Miami because of Marco Pinto. He is my service person and I can call him for any questions I may have regarding my vehicle and is always very helpful. Excellent service at this dealership More

The service department is the best they meet all of my needs professionally and. Friendly needs professionally and. Friendly More

I dropped off my car 6/3 when unexpectedly it bagan to uncontrollably shake and no longer accelerated. Coincidentally, I was in the broward area where and Acura dealership was 1.3 miles from I75. I drove uncontrollably shake and no longer accelerated. Coincidentally, I was in the broward area where and Acura dealership was 1.3 miles from I75. I drove the car into the service area and was told there were no loaners available, in a matter of fact kinda way. Keep in mind I live 35 miles away. Because my family works in another Acura dealer, I’m familiar with the process and know Acura can’t leave me out in the streets with no transportation alternative specially due to a warranty issue. Once I shared this information with the service writer, a loaner miraculously appeared. I drove into the dealer with an RDX and was provided an ILX, not comfortable or the equivalent of what I have but it was a means of transportation. With that said, I did not receive a call at all to know the status of my vehicle. I made two separate unsuccessful calls inquiring the status on 6/6 and 6/9. There were no updates. Once I got a call I was provided an update on a different vehicle. On 6/13 I received a call stating my car was ready. I immediately drove the 35 miles to Pembroke Pines to pick up my car. Once I arrived no one knew the status of my car and I was asked if I was in fact sure my car was ready and what was done to the vehicle. It seems Kevin Gomez, the service writer wasn’t available. Someone came and handed me the keys and I had to ask where my car was parked. I was not asked to sign any paperwork as I returned the loaner or for the pick up of my car. I wonder if my signature was forged as I should’ve signed paperwork on the work that was done. In addition, my car was not washed although I had signed a consent for a car wash when I dropped off the car. All in all, not a good experience. More