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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,460 Reviews

5,460 Reviews of Acura Of Pembroke Pines - Service Center

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September 11, 2021

Service was good. John, my service person, was excellent. As always, fast and qualified service at Acura of PP. Only one thing was graded down from excellent- car wash. It looked that was in a rush and I had More

by guzasd@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Peguero
Sep 14, 2021 -

Acura Of Pembroke Pines responded

Thank you for the review. We will be passing your feedback along to our team and hope that we can provide you with a five-star experience next time. Thanks again!

September 10, 2021

Bought my cars at Acura of Pembroke Pines and always going back for services our service consultant was Marco pinto, nice and professional and went in to say hi to Ryan reeves the best sales consultant More

by TNTEXTREMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Acura Of Pembroke Pines responded

We're so glad to hear Marco made this a great service visit! We're glad the Acura of Pembroke Pines team has made a great impression and earned your five-star rating! We look forward to seeing you again! Thank you!

September 10, 2021

I have never done this before and I am so very happy to be able to say thank you to a group of people who took the time out and help someone and not take advantage of them by over pricing. Jordan and his c More

by SHERLETTEYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kalouf, Freddy Tigero, Neville Braganza, John Peguero, Richard Im, Andres Perez
Sep 10, 2021 -

Acura Of Pembroke Pines responded

Thank you so much for the kind review! It was absolutely our privilege to assist you and we'll be sure to let Jordan and the team know how much you appreciate their help. Thanks for visiting us here at Acura of Pembroke Pines and please don't hesitate to reach out if there's anything else we can do for you!

September 09, 2021

JEAN is very helpful and very efficient. He explained to me what condition my car is and what I need to do in the first service More

by aylimengchao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Reed
Sep 09, 2021 -

Acura Of Pembroke Pines responded

Jean is an important part of the Acura of Pembroke Pines team and we're so glad they made your visit so enjoyable! Thank you for your five-star rating!

September 09, 2021

Ron was very helpful and courteous. Service experience was efficiently and convenient. The early appointment availability is definitely appreciated. Thank you for the great service! More

by jkim516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Sep 09, 2021 -

Acura Of Pembroke Pines responded

We're glad Ron and the Acura of Pembroke Pines team made your experience memorable! Thank you for your great rating and confidence in us!

September 09, 2021

Had to reschedule my 1st appt due to short staffing and 4 hour wait. Finally got the oil change on 9/8 and it wasn’t free like they promised when I bought the car back in March/April. When I called they said More

by AW
Recommend Dealer
No
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Acura Of Pembroke Pines responded

We understand your frustration and appreciate your patience during these hectic times. Please reach out to our Service Department - (877) 468-9930 to discuss these concerns in more detail. Thank you.

September 09, 2021

The main reason I trust Acura of Pembroke Pines with my MDX service needs over the past several years is Marco Pinto - he’s professional, knowledgeable, and always responsive. The service team working on More

by DTULL999
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Acura Of Pembroke Pines responded

It means the world to us to hear that Marco has earned your confidence and trust over the years! We're grateful to have you as a loyal Acura of Pembroke Pines customer and thank you for your five-star rating! We'll see you next time!

September 08, 2021

The staff was professional, punctual, communicative, courteous receiving vehicle, loaner process was smooth. Day prior dealer confirmed my appointment confirming details and spec. Satisfied with overall More

by miltondiaz94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Acura Of Pembroke Pines responded

We're so happy to hear this! Thank you for trusting the Acura of Pembroke Pines team with your business. We appreciate your support and hope to see you again next time!

September 08, 2021

Fast and professional service. Marcos was very cordial explaining the process and setting the expectation of my visit . The wait are was clean and staff was friendly. More

by KARLAVITIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Acura Of Pembroke Pines responded

We can't thank you enough for your kind review! We're so happy that Marcos took such great care of you during your recent visit to Acura of Pembroke Pines! We look forward to seeing you next time!

September 07, 2021

My service advisor was great, He provided me with updates as I waited for my vehicle to be serviced. It was a long wait but over all happy that I was able to get my car serviced. More

by Suzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Acura Of Pembroke Pines responded

Suzi, we are so happy to hear that you had such a great time working with our team at Acura of Pembroke Pines! Thank you!

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