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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,118 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,118 reviews

October 25, 2024

First time being there not bad quick with the service. Wasn't expecting for my service to be that quick More

by pmello921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Oct 27, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

October 23, 2024

Very nice and polite. Also very informative. Everything went great and easy. Would do business with them again More

by BMARCUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 22, 2024

Hold my car for a day , no loaner car, Got back car at end of day when need pick up my kids with one car that need share with wife . Told me stuff that they did to it and on camera seen something differen More

by Tompolkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Lattman
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Oct 23, 2024 -

Acura of Berlin responded

Hi Tom, Thank you for taking the time to speak with me earlier regarding your recent visit. I appreciate the opportunity we had to discuss both of our perspectives on the situation. I completely understand your frustration about not having a loaner vehicle available, especially with the need to share one car with your wife and pick up your kids. As we discussed, the large Acura recall has impacted the availability of our loaners, and we are working to manage this the best we can. I’m glad we could have an open conversation and understand each other’s points of view, and I appreciate your patience as we continue to improve our processes. If there’s anything further I can do to assist or clarify, please don’t hesitate to reach out. Thank you again for your time and feedback. Best regards, Eric Diaz General Manager Acura of Berlin

October 20, 2024

Took care of the issue and vehicle now runs great. really liked the video review More

by chrismurphy614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Oct 21, 2024 -

Acura of Berlin responded

Hi Chris: Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 19, 2024

Everyone was very helpful and friendly and were able to give me a great deal. More

by JENNA.BOUGHTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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Oct 19, 2024 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience, Jenna! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 18, 2024

Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Acura of Berlin responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 18, 2024

I recently purchased a car from Jim at Acura of Berlin, and I couldn't be happier with my experience! From the moment we walked in, Jim was friendly and knowledgeable. He was patient with us, and I never f More

by JVergara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jim and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 18, 2024

Staff professional, welcoming and efficient Dealership was clean and bright Sales staff was Very knowledgeable and explained options available More

by BARB76J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review, Barb! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

October 16, 2024

The buying process was easy and professional. It was a pleasure working with Jim who made the entire transaction efficient and easy! More

by FASST66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 14, 2024

Claudia was wonderful to work with. She was knowledgeable, professional and responsive throughout the buying process. I would absolutely recommend her and would be happy to purchase wit More

by Keri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Dijmarescu
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Oct 14, 2024 -

Acura of Berlin responded

Thanks, Keri, for your feedback on your recent visit to Acura of Berlin. It's great to hear that Claudia was able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

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