Acura of Berlin

This was my first visit to Acura of Berlin. I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left with a new lease. My salesman was Adam. He was very knowledgeable and answered all of my questions and concerns. I did not feel pressured or pushed. He is he guy to go to. More

James knew the assignment! He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pr He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pride in what he does. Customer service rating is an A+ for me! More

Staff was very friendly and the atmosphere was very welcoming. The sales person was very knowledgeable . . welcoming. The sales person was very knowledgeable . . More

Service was promoted. Dealer was nice inside . Service people were nice . Location was good for me . Dealer was nice inside . Service people were nice . Location was good for me . More

Great service advisor! 1 issue tho, not service related , mark in paint since purchased please call me 1 issue tho, not service related , mark in paint since purchased please call me More

Exceptional service department. Friendly staff. Quick turn around and thorough repairs. Highly recommended for vehicle needs. Friendly staff. Quick turn around and thorough repairs. Highly recommended for vehicle needs. More

Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason. Matthew is very nice and polite which is the only positive thing I can say about the department. For the last 3 years I've been taking my brand new car in for service and problems (and there's been a lot) and other than a couple of times, there's been a problem every time. There's no sense of urgency to return phone calls for days, parts not being ordered which causes delays, problems not being fixed or even addressed, and just absolute disregard for customer needs. I have no clue why I am having such bad luck with the services when all other reviews are great. Truly disappointing. More

Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had replaced was sitting on the floor of my back seat with no explanation, though I got one later. Finally, it was expensive and I wasn't sure how well they inspected the brakes on the multipoint inspection, but I will bring it back if there's any problem. Car felt good driving home. Thanks! More

I have been with Acura fir over 12 years! Adam ciuld not had make my new lease purchase a bettee experience. He was very patient and met all my needs. He is the perfrct salesman with 5* profe Adam ciuld not had make my new lease purchase a bettee experience. He was very patient and met all my needs. He is the perfrct salesman with 5* professionalism. He know everything about the car and was very honest from start to finish. I will recommend him to any of my family and friends. I Speak very highly of him as he made this experience everything and more! More

My sales person was Adam L. I told him what I wanted to see he didn’t sell me nothing I wasn’t looking for and helped me the entire time . 5 stars I told him what I wanted to see he didn’t sell me nothing I wasn’t looking for and helped me the entire time . 5 stars More