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Acura of Berlin - Service Center

Berlin, CT

4.6
690 Reviews
Call Service Center (860) 846-4974

690 Reviews of Acura of Berlin - Service Center

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August 15, 2025

John was nice but not all my problems were solved. I still have multiple issues with the car and was told you could not fix them. I find this hard to believe so I guess I’ll have to find another deale More

by alexanderken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Roath
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Acura of Berlin responded

Hello Kenneth! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with your vehicle, and we understand how disappointing it must feel when the technology doesn’t perform the way you expect. As discussed during your visit, your Acura was originally manufactured and sold for the Canadian market. Because of this, some of its systems (including the navigation, language settings, and temperature display) are region-locked and designed to operate only within that market. Unfortunately, this means they don’t always convert properly when the vehicle is brought into the U.S. Our shop foreman performed a complimentary diagnosis and software update in an effort to help, but the system remained in its original Canadian configuration. At this point, the only potential solution would be replacing multiple major electronic components (something that may not resolve the issue and is not recommended by Acura, since the vehicle was not intended to be reconfigured for another region). In addition and at your request, we were able to assist in ordering/programming new factory keys as your aftermarket keys were not functioning properly. At this time, we informed you about the damage to the driver's door lock cylinder. We understand how frustrating this situation is, and while the limitations are outside of our control, our goal is always to be transparent and provide the best guidance possible. If you’d like, we would be happy to connect you directly with Acura Client Relations so they can also review your concerns. Sincerely, Rachel Cutler Service Manager

August 13, 2025

I love this dealership in Berlin, super professional and always kind, Thank you as always the best service More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 12, 2025

Keith is friendly and also knowledgeable, a good representative for Acura of Berlin. He makes you feel comfortable. More

by Rosieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

August 09, 2025

Amazing hospitality The communication was impeccable. What more can I say but thank you for your service More

by Elifig101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

August 07, 2025

Absolutely absurd pricing. Went and received 5 other quotes for the same exact work after having the work completed. Each of the five other acura dealships quoted half the pric More

by naes1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Diaz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Eric Diaz General Manager 860-829-3787

Aug 07, 2025 -

naes1021 responded

Eric, thank you for the quick response. Rachel should have my contact information. I would appreciate a call or an email to start a dialogue with you if that is acceptable? If you are unable to retrieve my information please let me know and i will call you directly. Sean

August 01, 2025

Fantastic service from absolutely the best team, both in sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. More

by AGORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

August 01, 2025

My experience with Acura of Berlin was very professional and the service department met all of my expectations. More

by Tjohnson5568
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

July 30, 2025

Extremely clean. Friendly staff. Allways updating of Progress of service. Easy check out. Free coffee. More

by KMERRIFIELD5465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

July 29, 2025

Dealership was good but was a little longer time to wait then what was stated when I made the appointment, but it looked like dealer was very busy so ok More

by Dean
Recommend Dealer
Yes
Employees Worked With
Robert Moffa
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Jul 30, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us, Dean. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

July 26, 2025

This dealership is amazing- i stay because of years of history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

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