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Brian Roush
Brian Roush at Acura of Berlin

Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7
51 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Dealership Experience

1 yr, 8 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.7

51 Reviews

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51 Reviews of Brian Roush

May 14, 2026

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Employee Rating

Brian was very helpful. knowledgeable. Courteous.the service was done quickly and professional i will return for more service in the future More

by cbelcher67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2026

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Employee Rating

The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things. More

by SHAY.AMORRISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Anaia Oquendo, Alan Stein

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May 10, 2026

Acura of Berlin responded

We’re delighted to hear that our team was friendly and helpful during your service visit. Alan and our technicians are glad your Acura RDX received excellent care. Thank you for sharing such positive feedback. Eric Diaz General Manager 860-829-3787

May 02, 2026

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Employee Rating

Service was great. Brian was very prompt. He got me in and out within normal time. He gave me a full report on my car. Very professional More

by MISSSHY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re delighted Brian’s prompt service and thorough report had your Acura back on the road quickly. We look forward to assisting you again. Eric Diaz General Manager 860-829-3787

April 01, 2026

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Employee Rating

not that impressed . . no urgency .. OK, well I have a new vehicle for a month. I drove in it for five days because I've been too many problems with the tires that cannot More

by Kthowiee25
Recommend Dealer
No

Other Employees Tagged: Brian Roush

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Apr 02, 2026

Acura of Berlin responded

Kyle, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

March 07, 2026

Dealership Rating
Employee Rating

Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you More

by AJR6366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Rachel Cutler

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Mar 07, 2026

Acura of Berlin responded

It’s wonderful to hear that your service experience met your expectations. Thank you for choosing us to care for your Acura. We look forward to helping you again. Eric Diaz General Manager 860-829-3787

January 31, 2026

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Employee Rating

The service department is very friendly, helpful and so accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. More

by LETITIAJH23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath

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Jan 31, 2026

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 27, 2025

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Employee Rating

Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath

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Oct 27, 2025

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 14, 2025

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Employee Rating

It was easy making an appointment and I wasn’t kept waiting. Service was quick More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anaia Oquendo

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Oct 14, 2025

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

September 30, 2025

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Employee Rating

I brought my car in for a warranty repair… My service advisor seemed to have common sense which is so rare now a days and my car was fixed when I picked it up More

by LUVMYDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

September 22, 2025

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Employee Rating

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car More

by Scottrell2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Rachel Cutler, Anaia Oquendo , Steve Hooker, Emma Ibbitson

Report | Print
Sep 22, 2025

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

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