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Brian Roush
Brian Roush at Acura of Berlin

Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7
57 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Dealership Experience

1 yr, 10 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.7

57 Reviews

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57 Reviews of Brian Roush

July 08, 2026

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Employee Rating

I bought an Acura solely because I like the service department team, including Matthew in particular. More

by SUZANNEWALSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath

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Jul 08, 2026

Acura of Berlin responded

Thank you for choosing your Acura MDX and trusting our service team. Matthew will be thrilled to know his efforts contributed to your decision. We appreciate your support and look forward to caring for your MDX in the future. Eric Diaz General Manager 860-829-3787

July 06, 2026

Dealership Rating
Employee Rating

Always treated professionally and service done in timely manner. Staff members are always friendly and helpful. Very clean dealership! More

by JGHIROLI
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

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Jul 06, 2026

Acura of Berlin responded

Thank you for noting the professional and timely service on your MDX. It’s rewarding to hear our team was friendly and that you found our facility so clean. We appreciate your trust in our Acura service department. Eric Diaz General Manager 860-829-3787

June 19, 2026

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Employee Rating

Friendly service. Brian communicated everything needed Brian called me as soon as my car was ready. I also like the video More

by Docmlopez
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

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Jun 19, 2026

Acura of Berlin responded

Thank you for sharing your experience. We’re glad Brian kept you informed and that the video overview was helpful. We look forward to assisting you again with your Acura TLX. Eric Diaz General Manager 860-829-3787

June 03, 2026

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Employee Rating

Professional and friendly Everyone was very professional and very friendly. They offered a short video to explain what they were doing and were committed to having my vehicle done in a timely manner. More

by drumdiva00
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

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Jun 03, 2026

Acura of Berlin responded

Your kind words about our video walk-through and prompt service mean a lot to Brian and our team. We’re pleased to have kept you informed and completed work on your Acura in a timely fashion. Eric Diaz General Manager 860-829-3787

May 30, 2026

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Employee Rating

The service department runs very smoothly. Dropped my car off for service in the morning and it was ready earlier than expected. Great communication, as well. More

by enza970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anaia Oquendo

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May 30, 2026

Acura of Berlin responded

It’s great to hear our service department ran smoothly and your Acura MDX was ready earlier than expected. We’re glad our communication kept you informed throughout the process. Thank you for sharing your experience with us. Eric Diaz General Manager 860-829-3787

May 19, 2026

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Employee Rating

Wonderful service way better then dealer in Manchester ct I always go to the dealer best service More

by stephonfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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May 19, 2026

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 14, 2026

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Employee Rating

Brian was very helpful. knowledgeable. Courteous.the service was done quickly and professional i will return for more service in the future More

by cbelcher67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2026

Acura of Berlin responded

We’re glad Brian’s courteous and knowledgeable approach made your Acura RDX service quick and professional. We look forward to helping you with your future maintenance needs. Thank you for choosing us. Eric Diaz General Manager 860-829-3787

May 10, 2026

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Employee Rating

The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things. More

by SHAY.AMORRISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Anaia Oquendo, Alan Stein

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May 10, 2026

Acura of Berlin responded

We’re delighted to hear that our team was friendly and helpful during your service visit. Alan and our technicians are glad your Acura RDX received excellent care. Thank you for sharing such positive feedback. Eric Diaz General Manager 860-829-3787

May 02, 2026

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Employee Rating

Service was great. Brian was very prompt. He got me in and out within normal time. He gave me a full report on my car. Very professional More

by MISSSHY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re delighted Brian’s prompt service and thorough report had your Acura back on the road quickly. We look forward to assisting you again. Eric Diaz General Manager 860-829-3787

April 01, 2026

Dealership Rating
Employee Rating

not that impressed . . no urgency .. OK, well I have a new vehicle for a month. I drove in it for five days because I've been too many problems with the tires that cannot More

by Kthowiee25
Recommend Dealer
No

Other Employees Tagged: Brian Roush

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Apr 02, 2026

Acura of Berlin responded

Kyle, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

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