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Brian Roush

Overview Reviews (64) Inventory (153)

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Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

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4.8

64 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Overview Reviews (64) Inventory (153)

Dealership Experience

2 yrs, 1 mo

Industry Experience

11 yrs, 7 mos

Languages Spoken

English

4.8

64 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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64 Reviews of Brian Roush

October 15, 2026

Dealership Rating

Employee Rating

Brian and the staff are always professional and courteous. I've been a customer there for 30 years and I have always had a great experience and I send all my friends there as well. Thank you to eve courteous. I've been a customer there for 30 years and I have always had a great experience and I send all my friends there as well. Thank you to everyone for paying attention to the customer experience and our car needs. More

by SALONPARIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush

Oct 15, 2026 -

Acura of Berlin responded

After thirty years of trusting our service department, your continued partnership means a lot to us. Hearing that Brian and our staff consistently deliver courteous, professional care is rewarding. Thank you for recommending us to your friends; it’s a privilege to maintain your Acura TL and support your car needs. Eric Diaz General Manager 860-829-3787

September 25, 2026

Dealership Rating

Employee Rating

Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off Good quality Easy to schedule the appointment and smooth drop off More

by dpbell55

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brandon Hines, Jonathan Roath

Sep 25, 2026 -

Acura of Berlin responded

Knowing that scheduling was easy and the drop-off process went smoothly means a lot to our service team. We’re glad the work on your Acura MDX was completed quickly and to a high standard. Eric Diaz General Manager 860-829-3787

September 21, 2026

Dealership Rating

Employee Rating

I was able to get everything done in a timely manner and very satisfied with your services very satisfied with your services More

by DENNISJKING

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath

Sep 21, 2026 -

Acura of Berlin responded

Knowing the timely service on your Acura RDX met your expectations means a lot to our team. Thank you for choosing our service department. Eric Diaz General Manager 860-829-3787

August 21, 2026

Dealership Rating

Employee Rating

Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration. and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration. More

by AUNTIESMG1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

August 11, 2026

Dealership Rating

Employee Rating

I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly. More

by matturi58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath

Aug 11, 2026 -

Acura of Berlin responded

Your feedback about how we kept you informed before starting work highlights our commitment to clear communication. Knowing the appointment fit your schedule and that your Acura TL was serviced on time is rewarding. Hearing that everything met your expectations means a lot to our service team. Eric Diaz General Manager 860-829-3787

July 25, 2026

Dealership Rating

Employee Rating

Kevin was great! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him! Professional, prepared, and patient. He explained everything thoroughly. We will recommend him! More

by jdscully

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Jessica Deedon , Kevin Garcia

Jul 25, 2026 -

Acura of Berlin responded

We’re delighted Kevin’s professional approach and patient explanations made the process smooth for your Volkswagen Tiguan purchase. We appreciate your recommendation. Eric Diaz General Manager 860-829-3787

July 23, 2026

Dealership Rating

Employee Rating

Great and professional service. Representative was detail and knowledge He was sending updates about what was getting done throughout the day. Representative was detail and knowledge He was sending updates about what was getting done throughout the day. More

by MAILYN

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Hines

Jul 23, 2026 -

Acura of Berlin responded

Hello there, thanks for sharing your experience with your Acura MDX service. We’re glad Brandon provided detailed updates throughout the day and kept you informed. Please reach out anytime we can assist you again. Eric Diaz General Manager 860-829-3787

July 08, 2026

Dealership Rating

Employee Rating

I bought an Acura solely because I like the service department team, including Matthew in particular. department team, including Matthew in particular. More

by SUZANNEWALSH1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath

Jul 08, 2026 -

Acura of Berlin responded

Thank you for choosing your Acura MDX and trusting our service team. Matthew will be thrilled to know his efforts contributed to your decision. We appreciate your support and look forward to caring for your MDX in the future. Eric Diaz General Manager 860-829-3787

July 06, 2026

Dealership Rating

Employee Rating

Always treated professionally and service done in timely manner. Staff members are always friendly and helpful. Very clean dealership! manner. Staff members are always friendly and helpful. Very clean dealership! More

by JGHIROLI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush

Jul 06, 2026 -

Acura of Berlin responded

Thank you for noting the professional and timely service on your MDX. It’s rewarding to hear our team was friendly and that you found our facility so clean. We appreciate your trust in our Acura service department. Eric Diaz General Manager 860-829-3787

June 19, 2026

Dealership Rating

Employee Rating

Friendly service. Brian communicated everything needed Brian called me as soon as my car was ready. I also like the video Brian communicated everything needed Brian called me as soon as my car was ready. I also like the video More

by Docmlopez

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush

Jun 19, 2026 -

Acura of Berlin responded

Thank you for sharing your experience. We’re glad Brian kept you informed and that the video overview was helpful. We look forward to assisting you again with your Acura TLX. Eric Diaz General Manager 860-829-3787

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