Acura of Orange Park

I want to take a moment to recognize and praise Jacob Thrift for his outstanding professionalism, patience, and the time he took to listen to my wife and me with full attentiveness. We brought in our Thrift for his outstanding professionalism, patience, and the time he took to listen to my wife and me with full attentiveness. We brought in our certified pre-owned 2022 Acura MDX due to ongoing audio disruptions from the infotainment system; at times the audio would cut out completely, and the screen would even shut off altogether. Jacob not only listened carefully to our concerns but also ensured every detail was accurately relayed to the technician, including the video we had captured showing the issue as it occurred. This level of attention to detail and Jacob’s commitment to fully communicating our experience directly resulted in the problem being completely resolved. It is truly refreshing to experience this kind of customer service; not only from a dealership but from someone as professional and dedicated as Jacob. It speaks volumes about the effort Acura of Orange Park puts into selecting team members who genuinely care about their customers. Thank you again, Jacob, for turning what could have been a frustrating experience into a positive and reassuring one. More

Our salesman and staff were very professional and friendly. Parker our salesman went out of his way to make our deal happen. We are very happy with our vehicle.. friendly. Parker our salesman went out of his way to make our deal happen. We are very happy with our vehicle.. More

Outstanding! !!! Would highly recommend!!!!! From first contact, to the final purchase - absolutely amazing. Fast, and prompt communication, making for a sm !!! Would highly recommend!!!!! From first contact, to the final purchase - absolutely amazing. Fast, and prompt communication, making for a smooth and effective transition. Ricky was amazing!! More

Jon from the online sales department and Alexis, our sales person, were both extremely helpful and easy to work with. Alexis went above and beyond. The process was simple and we are very happy with our sales person, were both extremely helpful and easy to work with. Alexis went above and beyond. The process was simple and we are very happy with our MDX. Highly recommend Alexis and this dealership. More

if you buy a car and there is a problem they will not help even if it is the same day also the car they sold has tires over 6 years old that are not safe . you think when you go to a dealership you could help even if it is the same day also the car they sold has tires over 6 years old that are not safe . you think when you go to a dealership you could trust the salesman when he tells you the car went through the shop and passed inspection .Nadi, with all due respect, you knew full well I live over two hours away. Telling me to “just bring the car back” within 72 hours as if that’s a simple task is incredibly dismissive and unhelpful—especially when that policy was never mentioned during the sale or in any of our conversations afterward. Yes, the car is 12 years old and sold AS IS—but I trusted your dealership's word and inspection process, and I expected more integrity. I noticed the tapping sound within hours of buying the car and took the responsible step of contacting you right away. The issue was diagnosed the very next day and the repair estimate came in at $1,100. I didn’t demand money upfront—I gave your team the chance to make it right. Instead, you called the shop, confirmed the issue, and still chose to do nothing. This isn’t just about a repair bill—it’s about how a dealership stands behind their sales. You were more than happy to take full price for the car, but the second something went wrong, that professionalism vanished. I’m posting this so other buyers, especially those who don’t live nearby, understand what they’re walking into. Your response just proves my point—the support ends the moment the sale is final. not one person ever reached out to me about a piece of xxxx car i bought from them for almost 40k all they care about is selling you right now no after care at all i still warn everyone to steer clear from this dealer and shop at a repudiable dealer More

I love this car. It has been well maintained and has low miles for its age. My salesperson Alexis was great, very personable. But the rest of them seem to be the typi It has been well maintained and has low miles for its age. My salesperson Alexis was great, very personable. But the rest of them seem to be the typical weird high pressure sales people you think of. It's a dealership that focuses on new vehicles while acting like a used car sales lot. Took them almost the entire 30 days to pay off my vehicle. No communication the entire time, had to make another payment on the trade in they bought. I'm sure I'll be compensated. I wasn't happy with the price I paid nor the extras I had no interest in that they didn't discuss with me. I drove 250 miles to come see this car and for the most part they twittled their thumbs till the last second when it was getting late and then rushed me through all the paperwork. Happy I got the car just felt dirty. More

Tyler did the most outstanding job to help get are of what we needed for the payment and the warranty or the car and making sure of what we needed I do thank him for everything and getting us are new use what we needed for the payment and the warranty or the car and making sure of what we needed I do thank him for everything and getting us are new used car More

The dealership was clean and welcoming with a nice selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected. selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected. More