Back

Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.5
2,178 Reviews

2,178 Reviews of Advantage Chevrolet of Hodgkins - Service Center

Sort by
September 29, 2022

LONG wait time. 3.5 hours for oil change, tire rotate, brake fluid flush and aleignment. Will look for another location next time. More

by lapanatera
Customer Service
Recommend Dealer
No
Employees Worked With
Owen Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to share your recent experience at Advantage Chevrolet of Hodgkins. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Oct 03, 2022 -

lapanatera responded

What was most important to me was the fact I sat there for 3.5 hours except to get some food across the street for 20-30 minutes. My service manager did not once come out to inform me the status of my work being done. I noticed there was another service manage sitting at a desk behind him. She was out in the waiting room area talking to several customers about their progress. I had to go look for my guy. A couple of years ago, I had work done there and it was same issue. The next year I went to the Bolingbrook location and it was worse!! I just had an oil change. My car was done within an hour but my car was in a holding area and he no clue where my car was! I tried to go back to Hodgkins this time. So, the whole service thing seem to be a problem with your Service Model. I will never come back there or recommend it to anyone. I'll find another Chevy dealer to get my work done. You lost me as a customer.

September 28, 2022

This is the second oil change for my Chevy Silverado at Advantage Chevrolet. The service and staff has been great. More

by alton4370
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Pantoja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Sikirica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for your excellent input! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 28, 2022

Good experience. The mechanic was patient and competent. However the service was very expensive for me. More

by joy.wachukwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bocchiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Advantage Chevrolet of Hodgkins responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 28, 2022

I like experience with the dealer and associates don’t like survey. Rather be asked questions More

by JARVISWALTERS72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joslynn Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Cecala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Advantage Chevrolet of Hodgkins responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 21, 2022

The staff was very nice the service was unbelievable nice. My car was fixed like a brand new car again I can't thank them enough. More

by tonysmitty3741
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Advantage Chevrolet of Hodgkins responded

Tony, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 16, 2022

I had my New Truck fitted with a Class II hitch for maximum towing capacity. More

by bsimon11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel Duran
Sep 16, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 15, 2022

Advantage Chevrolet has one of the Highest rated Service Departments, in my opinion. I am very confident with the mechanics and service writers. The amount of information backed up with Videos helps quite a More

by BILLFIT46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Advantage Chevrolet of Hodgkins responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 15, 2022

Communication is poor. The person who set up my appointment was unkind and not helpful when I had a problem that needed to be solved, which was a missing tire key. I was More

by ERICA8199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carolina Wetzel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 14, 2022

Service technicians helpful . explaining what they were doing for the vehicle with video of areas needing repair or replacement. More

by JOGAREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 14, 2022

Service was very good. Mechanic explained things and was very customer focused. He worked quickly and did good work. More

by larry246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Laske
Sep 16, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

...
106
...