Advantage Chevrolet of Hodgkins - Service Center

The service advisor was not polite he didn’t explain the issue with my car in a manner that I could understand I have a brand new car and it’s no reason why I am already having issues so I was frustrated an issue with my car in a manner that I could understand I have a brand new car and it’s no reason why I am already having issues so I was frustrated and he did a poor job of reassuring me or letting me know that the issue could be resolved and not affect the performance or condition of the engine and or vehicle More

The effort shown to help solve my problem was outstanding. Very customer friendly and professional! outstanding. Very customer friendly and professional! More

Advantage Chevrolet of Hodgkins is a top tier dealership with a great service department. I called to get a service appointment and to my amazement got one the same day. The staff here is very friendly and with a great service department. I called to get a service appointment and to my amazement got one the same day. The staff here is very friendly and helpful. Owen Suarez went above and beyond with keeping me informed on the vehicle status. I was in and out ahead of schedule. Thank you for a job well done. More

Always satisfied with serving and parts Work is done promptly and work done right the first time promptly and work done right the first time More

Poor communication. Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after my service appointments. This has been a repeat occurrence of me having to chase the staff for answers and updates. Oh, and when you ask too many questions, the responses come with an attitude and unpleasant tone. For the future, I am not confident that my issue will be resolved when scheduling a repair appointment. I can confidently say that they will provide a list of "recommended" services that need attention without any clarification or explanation how this addresses my initial problem. And in my experiences, it didn't. It was an exhausting process having to contact the same individuals and state the same problem repeatedly. More

Very good service, thank you Patryk is a great service rep, would definitely recommend, thanks rep, would definitely recommend, thanks More

Excellent service. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. More

Ms. Salcido was a good service advisor. However, I was sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me the diagnostic images of my car. I called but up to this time, she hasn’t responded to my email. Felipe the manager also sent me a text and was hoping to hear from him, nonetheless he also did not respond so he can at least check why my email or concern was not responded to but he didn’t. The mechanic also did not communicate to Ms. Emily ( accdg to her) that my wiper blade was not ordered, I kept waiting and was told by Emily that it has to be ordered from which I have been waiting for a long time and was told that it will only take a few minutes and my car will be done. After that, the wrong size of the wiper blade was delivered so they have to reorder again. The second one when they have to reorder the wiper blade, it was already the right size. It didn’t take the mechanic a long time and it was placed at a short period of time. Otherwise, I can say Ms Emily was nice and she communicated with me about the delay. It was just about the email and the office call that she didn’t respond. I hope the manager Felipe is also sensitive to the customer’s concern so he can make a service recovery. Still waiting for the response this time More

It is the best dealership. I always by my cars from here fir the last 16 years. I always by my cars from here fir the last 16 years. More

Professionalism, everything was done in a timely manner. Carolyn kept us informed and up to date. Carolyn kept us informed and up to date. More