Advantage Chevrolet of Hodgkins - Service Center

The service personnel is amazing…Jeff, Patryck, and Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same exact thing (no heat). The water pump was replaced and still the heat wasn’t working properly. They called me to pick it up and said it was working. Nope! A coolant flush was done and the system was “burped” still same problem after pick up. On the 3rd inconvenience of taking it back, Felipe, the service manager was called to inspect. He immediately gave me a whole rant about the fan blowing too hard and it cooling the air as the air enter the cabin and that was the reason. Mind you, it was never an issue. He went further to accuse me of putting a “liquid” into the radiator after they had done the coolant flush and pump replacement. I didn’t appreciate that as a customer. After some back and forth and me continuing to stay adamant about the problem, he decided to keep it over night to have the thermostat checked in the morning. Morning after, One technician checked it and said, word for word, what Felipe said. After getting a 2nd opinion from the actual tech, who perform the replacement of my water pump, he found that the heater core was damaged and leaking. This is after taking it back 3 times and Felipe telling me it was normal. Unacceptable! I felt like I wasn’t being heard and he kept pushing that he knew what he was talking about not giving me the opportunity to be right. Days later, coming to find out that there was a fully a damaged heater core which then had to be ordered. They ask for the rental car back and had me pick up my vehicle, which the the heater did not work properly and it was freezing cold out, and come back when the part was delivered to have me take it in yet a 4th time in a week span, I have a lot more to say about the manager’s professionalism but for the sake of a long review I will not unless someone would like to reach out to me. Thank you. More

Always have done excellent work! ...Customer Service ..Fantastic...continue support Great Service! And expertise! Dedication ...Customer Service ..Fantastic...continue support Great Service! And expertise! Dedication More

My visit to the Advantage Chevrolet Service department was exceptional. I was fully informed and treated with complete professionalism. was exceptional. I was fully informed and treated with complete professionalism. More

Emily was professional and communication was outstanding. I would use Advantage anytime I need service. I would use Advantage anytime I need service. More

Very friendly and fast service. I always love going to Advantage Chevrolet for my oil Changes I always love going to Advantage Chevrolet for my oil Changes More

Jeffery was great! ! I needed brakes really bad. I showed up on a Saturday at 7am with no appt. They got me right in and was finished at 10am with an oil change too. Th ! I needed brakes really bad. I showed up on a Saturday at 7am with no appt. They got me right in and was finished at 10am with an oil change too. Thank you. More

Estimate and service was done very quickly. the bill matched estimate correctly. Made pick up by another person easy. the bill matched estimate correctly. Made pick up by another person easy. More

Good! Job was performed accurately in quick time. Emily was very knowledgeable, friendly and courteous. Job was performed accurately in quick time. Emily was very knowledgeable, friendly and courteous. More

Great service, prompt and courteous. Everything checked out very well. I will send my friends and associates to come do business with you. Thank you Advantage Chevrolet. Everything checked out very well. I will send my friends and associates to come do business with you. Thank you Advantage Chevrolet. More