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Advantage Toyota Valley Stream - Service Center
Valley Stream, NY
3,028 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,028 Reviews of Advantage Toyota Valley Stream - Service Center
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Verified Customer
April 16, 2021
Appreciated James' support and timeliness, even when I had follow up questions once the service was completed he was prompt and a great guide! The professionalism showed was top of the line. You could tel had follow up questions once the service was completed he was prompt and a great guide! The professionalism showed was top of the line. You could tell he enjoys what he does and brings great light to the environment. A wonderful asset to the Advantage Toyota Valley Stream team. More
by BRITTANY CHAMBERS
Employees Worked With
James Murphy
April 16, 2021
Brought my car for routine 3yr service and an inspection. After waiting 2 1/2 hrs I inquired about the car. I was told they he had just checked and they were working on my car right now. After another hou After waiting 2 1/2 hrs I inquired about the car. I was told they he had just checked and they were working on my car right now. After another hour (that's now 3 1/2 hrs) the service rep asked for my paperwork so he could check on it. He came back saying they had a lot of inspections and that was what was holding it up. Finally at hour 4 I again, checked and was told my car was now ready. I was then informed that the reason for the delay was the inability to connect with DMV. Why not tell me that hrs ago and let me decide if I wanted to wait or take it elsewhere for the inspection. More
by Moma
Employees Worked With
James Dussap
April 16, 2021
Very quick and efficient service, the staff were all friendly and cery accomodating. Will definitely reccomend this delaer to my friends and family. Keep up the excellent job everyone! friendly and cery accomodating. Will definitely reccomend this delaer to my friends and family. Keep up the excellent job everyone! More
by SHERYL_ARANDA
Employees Worked With
April 16, 2021
This dealership offer's excellent service.The workers are very polite and friendly..The waiting time was not very long.The gentle man who l dealt with was great very polite and friendly..The waiting time was not very long.The gentle man who l dealt with was great More
by DONNALUER
Employees Worked With
April 15, 2021
I waited over 4 hours for my car to be serviced... but I was disappointed with no oil change... even though my car was at that 5300 mileage... WHY was it not changed? I was under the impression it was( the was disappointed with no oil change... even though my car was at that 5300 mileage... WHY was it not changed? I was under the impression it was( the first) oil n filter replacement was free??? Over 4 hrs for fluid top off and rotate tires??? I want answers. More
by TONY12251206
Employees Worked With
April 15, 2021
Thank you, Andy, for always taking excellent care of my car and concern for me. As always, Andy and the team did a great job! car and concern for me. As always, Andy and the team did a great job! More
by CACIARAVINO
Employees Worked With
April 14, 2021
No communication. It took 2 days for service to be completed. No updates. Wrong completion time given. I had to wait 8 hours on the second day for my vehicle. No updates. They tried to charge me for w completed. No updates. Wrong completion time given. I had to wait 8 hours on the second day for my vehicle. No updates. They tried to charge me for warranty related service. Worst service I have had in over 9 years and 4 vehicles leased. More
by RUNSWITHLEGS
Employees Worked With
April 10, 2021
I visited Advantage for 3 reasons ( mechanical issues) it was fixed one which was very important severity wise . Hopefully in my next visit other 2 will be taken care of was fixed one which was very important severity wise . Hopefully in my next visit other 2 will be taken care of More
by Masudahmed718
Employees Worked With
April 10, 2021
Had another great experience with Billy and the team at Advantage Toyota. Went in for a scheduled service and they made every effort to ensure that the experience was personal, timely, and professional. Advantage Toyota. Went in for a scheduled service and they made every effort to ensure that the experience was personal, timely, and professional. Well done guys! More
by Cheryl
