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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,595 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,597 reviews

July 30, 2020

GREAT customer service Very friendly staff. Car was ready 2 hours earlier than promised!!! NO MORE GOING to Toyota of Deerfield where customer service is not their prior More

by KITTYCOLLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar in the service department
Jul 30, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota team with your vehicle. It's an honor to have earned your support and we look forward to doing business with you during your next service visit!

July 30, 2020

Handling Recall Notice Received a notice from Toyota telling me that my Avalon needs to be brought in do to a recall. I called AH, explained what I needed, was transferred More

by IRA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danella
Jul 30, 2020 -

Al Hendrickson Toyota responded

We really appreciate the five-star review, Ira! It's great to hear that Danella and the rest of our service team handled your recall repairs in an efficient and transparent manner. Thank you for trusting Al Hendrickson Toyota with your Toyota Avalon and your business!

July 30, 2020

great service but Had to bring truck back not 24 hour later problem with the work that was done they took care of it with a smile and quick No Charge More

by ALEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Al Hendrickson Toyota responded

Alex, thank you for giving us an opportunity to make this right here at Al Hendrickson Toyota. If you ever need anything else, don't hesitate to come back and see us again!

July 30, 2020

TERRIBLE CUSTOMER SERVICE WORST EXPERIENCE Took my money!! The sales guy Luther McKenzie didn't know anything about the car or what going on. We purchased the car because we knew what we wanted More

by LAURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luther McKenzie, George Sotomayer, Fernando R
Aug 26, 2020 -

Al Hendrickson Toyota responded

Laura - I really apologize for the way you are feeling right now and for your experience. I would like to get involved and help you but I need your full information. Please contact me at your convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 30, 2020

Mr Klaus is an excellent Human Resource in this company his profesional expertise and honest advice make this dealer in a very excellent for Toyota More

by santana797
Recommend Dealer
Yes
Employees Worked With
KLAUSS SERVICE DPT, Austin R
Jul 30, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Klaus is an excellent member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 30, 2020

Took corolla in told service adviser i believe it is the altinater they kept the vehicle for 9 days and changed the fuel pump. 1 hour after getting the car it stalled. Had to tow it in it was the altinater. More

by BROWARD01
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 04, 2020 -

Al Hendrickson Toyota responded

While I am glad to see that our service team takes care of you, I am concerned to see that you are still having issues. I apologize for leaving the wrong impression as we would never want to cause an inconvenience. I am going to address your feedback with the right people and in the meantime, please consider giving me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

More
July 29, 2020

service advisor - the best ***** Klaus is alway helpful, dependable and reliable. I've worked with him throughtout the term of my lease. I feel very comfortable. He is very knowled More

by DAQUERCIOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus -
Jul 29, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are so glad Klaus provides the reliable service we pride ourselves on at Al Hendrickson Toyota. We will certainly let him know that you appreciate his help, and we look forward to your next visit!

July 29, 2020

Good experience Even though I didn't lease my vehicle from this dealership, I always have the car serviced here. The service rep. was very professional and the waiti More

by jchouinard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Al Hendrickson Toyota responded

This review means a lot to us as customer safety and comfort are our top priorities. Thank you for choosing Al Hendrickson Toyota for all of your auto service needs! We look forward to our continued relationship.

July 29, 2020

I am very pleased with their service department Klaus I am very pleased with their service department Klaus makes it all happen He does the Maximun to accommodate my needs Would not go any other plac More

by MYRNA_ABRAHAM
Recommend Dealer
Yes
Employees Worked With
Klaus
Jul 29, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Klaus is an exceptional member of our team, and we couldn't be happier to hear that you enjoy working with him. We look forward to your next visit here at Al Hendrickson Toyota!

July 28, 2020

ALWAYS THE BEST EXPERIENCE This is my second car from this dealership and as always Junior Charles is the best! He always is willing to help and always listens to what exactly i More

by EMILYVANCE1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Charles
Jul 28, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad Junior Charles took good care of you here at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. Safe driving in your newly purchased vehicle!

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