Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Al Hendrickson Toyota
Coconut Creek, FL
12,605 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 10:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 12,605 reviews
July 18, 2020
Great experience transaction was simple easy negotiation out Of the dealer Less than 2 hours I will recommend the dealer to any one that need a new car out Of the dealer Less than 2 hours I will recommend the dealer to any one that need a new car More
by JOSEMREYES2002
Verified CustomerEmployees Worked With
Francisco Hernández sales especialista
July 16, 2020
Very professional, Service is always good at this location. I can say nothing more about my appointment it was very successful. I would definitely recommend this place for service to anyone who as location. I can say nothing more about my appointment it was very successful. I would definitely recommend this place for service to anyone who asked. More
by mfreddy1948
Employees Worked With
July 16, 2020
Brought my 2015 4Runner in for 60k tire rotation. I checked into my appointment for 9:30AM but finally got vehicle at after 4PM. BAD checked into my appointment for 9:30AM but finally got vehicle at after 4PM. BAD More
by joshkeyser0
Employees Worked With
July 16, 2020
Generally receive excellent service. Employees are prompt to provide service and inform me of additional maintenance needs. Only this last time, my van keeps making loud noise when brakes are applied prompt to provide service and inform me of additional maintenance needs. Only this last time, my van keeps making loud noise when brakes are applied driving in reverse which will require a second visit/service. More
by PRISCILLALYNCH
Employees Worked With
Shedrick Anderson
July 16, 2020
I got poor service this visit because they broke the computer in the car. I had to wait all day and then return 3 days later for them to fix it computer in the car. I had to wait all day and then return 3 days later for them to fix it More
by YOREEL3
Employees Worked With
July 16, 2020
No supervision Sales department personnel were very good,the finance man was inaccessible 2 hours after I left the dealership,called his 2 numbers 4 times,no respond Sales department personnel were very good,the finance man was inaccessible 2 hours after I left the dealership,called his 2 numbers 4 times,no respond, the detailing personnel needs to be reassign, truck was filthy inside, and the exterior was not properly cleaned owners manuals were opened,not sealed , and pages seems to have been wet,possibly from rain. In the past I have bought many new vehicles, none of them had more than 5 miles on the odometer, this. Truck had 17miles, if I knew that before I purchased the truck, I would not have, bought the truck. After leaving the dealership I got on I95 and grove above 65 mph,the truck has a shimmy,possibly from the front tires not being balance. More
by COMPHIBON
Employees Worked With
Neville
July 15, 2020
New Car So excited for my new car. It was a great experience. It went smoothly and I couldn't be happier. Marcus, London, and Wesner were wonderful. So excited for my new car. It was a great experience. It went smoothly and I couldn't be happier. Marcus, London, and Wesner were wonderful. More
by francined0619
July 15, 2020
It is always a pleasure to visit this dealership. Normal is our service rep and is an asset to your dealership. We have bought two Toyota’s at this dealership and am looking for another. Normal has always b is our service rep and is an asset to your dealership. We have bought two Toyota’s at this dealership and am looking for another. Normal has always been there for us. More
by rfd2473
Employees Worked With
July 15, 2020
Car maintenance Shedrick has amazing customer service and treats everyone as if they are important. I have been going to this dealership to service my car for ten yea Shedrick has amazing customer service and treats everyone as if they are important. I have been going to this dealership to service my car for ten years because of him. Now my mother wants to go to him. More
by GMOXEY
Employees Worked With
Shedrick Anderson
July 15, 2020
Deceiving Sales tactics I will start by saying that this is my 4th Toyota, 3 of which had been bought at Al Hendrickson. My wife also has a Toyota, which we service at Al Hen I will start by saying that this is my 4th Toyota, 3 of which had been bought at Al Hendrickson. My wife also has a Toyota, which we service at Al Hendrickson Toyota. My 2 previous purchases (back in 2009 & 2011) had no issues at all and I was 100% satisfied, hence I came back for my 3rd Toyota. In May 2020, i went to this dealer to buy a new 2020 Toyota. Everything went well until I received my 1st Payment Statement and I noticed that I was tricked/cheated by the Finance person. To make a long story short.... i had a payment and term in mind: 72 months x $305 payment. Finance person told me "sorry, we can't offer you that... we can offer you $329 x 72 months". After 20-30 min back and forth... i said "lets meet half way.... $315 x 72 months". Finance person said "sorry, I can't". After 1-2 hours of back and forth he tried talking to Sales Manager and we agreed on $319 x 72 months (but they are saying that they NEVER discussed TERM.... that they only discussed payment amount). I agreed to the $319 payment and I started signing ALL the extensive paperwork. When i was leaving the finance person's office... I noticed that i was signing a $319 payment for 75 months (not 72 months as agreed... i ALWAYS told him and sales personnel that I wanted 72 months... not 75) but he assured me that i did not have to worry.... that it was going to be 72 payments of $319 and that the 3 extra payments were the 90 day no payments that they are offering due to COVID 19 (90 days = 3 months or 3 payments of $0). I trusted this person and i left the dealership. 1 month went by, and i received the statement to find out that in fact, I will be making 75 payments of $319 (not 72 as I ALWAYS wanted)..... or basically I will be paying $1000 more for my car. I just want Mr Al Jr or Al Sr to keep their promise and to make sure that I stay a satisfied Al Hendrickson customer. I know there are things they can do in order to make it right and to make sure that I am 100% satisfied with my 3rd purchase at his dealer (plus I also use their Service department for my wifes car). I work for a Local Bank as a Business Lender and I know there are things we can do to make things right and to make sure our customers are happy. Now I trust you the same way I trusted your Finance person... please don't disappoint me. Thanks in advance for your help Al ! Update July 15th: No solution. I have spoken to GM, Director of Finance, Assistant to the owner, etc and basically they told me there is nothing they can do for me and to make it right. Advise for future customers: Get your financing at a credit union (wayyy better rates and you avoid the sales tricks from Finance department. My credit score is 760 and i was able to find a rate at a local credit union that was .75% lower than the dealer rates). Bring a lawyer with you to review loan documents before signing. More
by vjm
Employees Worked With
N/A
