Al Hendrickson Toyota

Tedious I visited your service center exclusively for some recall issues and nothing else. Within 5 minutes of dropping my vehicle off, I received a sales cal I visited your service center exclusively for some recall issues and nothing else. Within 5 minutes of dropping my vehicle off, I received a sales call trying to sell me a car. Having been told the service issues might take several hours, I waited till early afternoon to call for an update. My service center person was unavailable, so i was told I'd receive a call back. No call was received. Eventually I was able to get through to my person only to be told by her that I had been called multiple times. No calls were received on my phone. Further, that she was now off work and the facility was closed. I was unable to get my car until the following afternoon. I do not know if it was the fact that my car was only getting recall issues or some other issue, but customer service was lacking. No one called me, nobody passed on a message, and when I did get my representative on the phone, I'm accused of ignoring calls that were never made, then dismissed by telling me I couldn't retrieve my car till the next day. More

I feel like I overpaid the Service, I just paid for an estimate after a long time doing services in all my cars so sad estimate after a long time doing services in all my cars so sad More

Oil Change - Ok Chris K recommended using the BOGO oil change offer to save me money. That was appreciated. However, there was an extra $5 shop parts charge, why? Chris K recommended using the BOGO oil change offer to save me money. That was appreciated. However, there was an extra $5 shop parts charge, why? I did not like the extra fees which were not disclosed upfront. Chris K and the valets were very nice and helpful. The service was completed on time. My paperwork was ready for after hour pickup which was appreciated. More

Shedrick, my service advisor took me in and had a flat tire fixed for me, and I did not have to wait too long. That is usually what happens with Al Hendrickson, is I am well taken care of and very satisfi tire fixed for me, and I did not have to wait too long. That is usually what happens with Al Hendrickson, is I am well taken care of and very satisfied More

Had a great experience[ Shedrick is so professional and always on top of everything. He has great communication. Always consistent. This time Anthony was also a huge help. He was the initial person who pi always on top of everything. He has great communication. Always consistent. This time Anthony was also a huge help. He was the initial person who picked up the phone then he greeted me at the dealership and knew I had a previous good with relationship with Shedrick, so he got us connected. I really appreciated his watching out for me. More

Everything went well, I was able to get in and out at a good time, Cedric was very helpful. I hate that I had to write 25 words to submit this review good time, Cedric was very helpful. I hate that I had to write 25 words to submit this review More

Klaus Cobb is the Best Service Guy In Town :) I have a 2018 Blue RAV4; I will only work Klaus Cobb. He's the best service guy I have ever worked with, we go way back. Always very friendly and gets I have a 2018 Blue RAV4; I will only work Klaus Cobb. He's the best service guy I have ever worked with, we go way back. Always very friendly and gets me in and out quickly. You can even set up your appointments by texting him directly, he will text you when your car is finished. See you in a couple of months :) More

Had my car serviced there for 10+ years. Was satisfied with the results EVERY TIME. Reasonable prices. Waiting room is comfy with free coffee and cookies/bagels. with the results EVERY TIME. Reasonable prices. Waiting room is comfy with free coffee and cookies/bagels. More

The service was excellent , great communication, and overall the service was absolutely amazing, all the sales associates asking question to make sure if everything is taking care of overall the service was absolutely amazing, all the sales associates asking question to make sure if everything is taking care of More

Amazing service and Henry is always so generous and helpful. Never a disappointment. Always takes care of everything even without an appointment. Highly recommended for any service needed. helpful. Never a disappointment. Always takes care of everything even without an appointment. Highly recommended for any service needed. More