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Al Hendrickson Toyota

Coconut Creek, FL

4.4
10,090 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,090 reviews

October 22, 2022

Jonathan and David are very nice and friendly. They are doing a wonderful job! They are the best! More

by YANSONGCZH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan and David
Oct 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jonathan and David delivered a successful purchase experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

October 22, 2022

Why make clients make appointments when you have no way of honoring them? Waiting 3 hours to have a battery recall checked is unacceptable & had to abort the rest of the requested service. The “oh, well” l More

by NIEDZN
Customer Service
Recommend Dealer
No
Employees Worked With
Fabio, Mgr., no callback on issue; Tuna something, rep.
Nov 06, 2022 -

Al Hendrickson Toyota responded

I'm very sorry your visit took longer than anticipated and that we couldn't complete all the desired services. We strive for exceptional customer care, and it's disappointing we've left any other impression. I will make a note of this review in our constant effort to improve, but if you'd be willing to discuss it, please get in touch. I'd be glad to connect and assist you however I can. All the best, Norman Frantz - Service Manager - 954-545-6931

October 22, 2022

I have been coming here for at least 6 years. The service has become HORRIBLE. The wait is too long. Chris Leporte was very rude to me. Do not schedule so many appointments if you do not More

by Keishaste1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Al Hendrickson Toyota responded

This is never the experience we want for our guests, and I'm sorry to hear that your experiences with us have left you so disappointed lately. We understand the value of detailed, responsive, and personalized care, and I regret that your time with us didn't better reflect that. We will have a discussion as a team and use this feedback as an opportunity to improve. If there is anything else I can help you with at this time, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 22, 2022

Great service 👏 great people , the only thing I didn't get no frrr ca wash. More

by tatane76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Al Hendrickson Toyota responded

Thanks for supporting Al Hendrickson Toyota with your 5-star review! We're delighted our team welcomed you with friendly assistance and quality service. We appreciate your feedback about a car wash and will take it into consideration. Please don't hesitate to reach out if we can help with anything else!

Oct 24, 2022 -

tatane76 responded

Thanks a million for your help, your kindness and your time to explain everything. You are the best.

October 22, 2022

I Love the service here, Jarret is awesome as usual. They guide you to the correct maintenance and help you make the right decision. Thanks to the entire team!! More

by mani.subbiah3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jarret delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

October 22, 2022

It’s always a pleasure bringing my truck to your facility and working with your service people they are so professional and courteous. More

by VICTOR.SIMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Al Hendrickson Toyota responded

Victor, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 21, 2022

Wait was too long, I had to go the showroom because the waiting tool was completely full. No one in the showroom even acknowledged us. More

by MOBETTERCOREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
Nov 06, 2022 -

Al Hendrickson Toyota responded

I'm very sorry your wait was longer than anticipated and that our team left you feeling overlooked. I will use this review as an opportunity to learn and improve our care, but I'd also be glad to discuss it with you directly. Please reach out if you are interested - my contact details are listed here. Best, Norman Frantz - Service Manager - 954-545-6931

October 21, 2022

The sales agent and dales manager did not make sure the preowned vehicle was properly checked and certified begore srlling it to me Which I would define ad decceptive sales procedure. The serbive agent Did More

by marjorieberger5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning to receive. It is our goal to deliver a seamless and straightforward service experience, and it is never our intention to mislead our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 21, 2022

Jarrett shows that he cares about the Service Center customers. When we brought in our Sienna at the end of day because of some warning in the car he gave me his business card and asked me to come in th More

by doublesocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in the Shuttle Sevice
Oct 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jarrett delivered such a successful service experience. Drive safely in your Toyota Sienna, and we hope to see you back again at Al Hendrickson Toyota!

October 20, 2022

Too long a wait time when I had a appointment. Over 2 he wait. Told around 45 min More

by STEEMER51
Recommend Dealer
Yes
Employees Worked With
Carmine
Nov 06, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience, and we never intend to inconvenience our guests. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

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