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Al Hendrickson Toyota

Coconut Creek, FL

4.4
10,212 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,212 reviews

June 10, 2022

Easy communication and repair was made quicker than expected. Love the fact that I just have one service contact every time. He is great to work with, Klaus cobb More

by tcharm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaus cobb
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for your review! We're delighted that Klaus delivered fast and communicative service that made your experience at Al Hendrickson Toyota seamless. We look forward to working with you again!

June 10, 2022

From the second I came to the dealership, it was a welcoming and swift experience. The car was already for me to test drive and Charles was great at explaining everything about the car and all the ben More

by celinealva1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Celine! We are so glad to hear that you had such a successful service experience working with Charles and the Al Hendrickson Toyota team. We will be sure to pass on the kind feedback to him. Drive safely, and we hope to see you back again down the road!

June 10, 2022

Jennifer Burton was awesome. I proposed immediately.. Her fine understanding and manner brings people back to Hendrickson. More

by FRANKBYROM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brecheneve B
Jun 13, 2022 -

Al Hendrickson Toyota responded

We're thrilled you enjoyed working with Jennifer and our team here at Al Hendrickson Toyota! Thank you for your five-star rating. Have a good day!

June 10, 2022

Good service, kind helpful representative. The wait was longer than I thought it should be. More

by LEE.SCHUSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan
Jun 22, 2022 -

Al Hendrickson Toyota responded

Thank you for the review and your trust that the Al Hendrickson Toyota team is working hard to support you. We're sorry the wait was longer than you hoped. We'll pass these comments along so that we can improve. Best, Norman Frantz - Service Manager - 954-545-6931

June 10, 2022

Chris was very helpful, respectful to set up my service. I had a recall on my car and a parts needed to be ordered. He kept his word and my car was done the time it promised. I’m very satisfied with the s More

by ILDIKOS2005
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that you were so well taken care of by Chris and the team! Thank you for trusting Al Hendrickson Toyota with your business, we look forward to welcoming you back again down the road.

June 10, 2022

Great service friendly employees reliable love this place, fast service, kind people, takes care of the customer More

by humanecourtney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in our team! We are happy to have you as an Al Hendrickson Toyota customer and we look forward to welcoming you back next time. Have a wonderful day!

June 10, 2022

On arrival I was greeted by the valet and he directed me to Henry the service advisor, The wait time was good .I will surely return to Al Hendrikson for service. More

by rahanooman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your continued business and your positive review! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with Henry. See you next time!

June 10, 2022

Henry Delgado was great customer service. They charged me too high for the inspection of my AC ( $ 127.00) and did not repair it More

by EMALAGUTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

While I'm glad you enjoyed working with Henry, I'm sorry you have some concerns about the services performed and our pricing. I want to address this directly and do what I can to help. Please give me a call when you can: 954-545-6931. Best, Norman Frantz - Service Manager

Jun 12, 2022 -

EMALAGUTI responded

Mr Norman Frantz, thanks for your response; I left the car for service, a Belt change, an AC inspection since it was cooling but not as strong as originally; and the Tire pressure light on. I got a call from Henry Delgado that my car needed an AC evaporator $ 2500 and 2 tire pressure sensors $440. no alternatives. Only for the AC inspection I was charged $130, and now it is worse because the AC is not cooling at all.!!

Jun 27, 2022 -

Al Hendrickson Toyota responded

Hi, I am not able to pull up your name in the system. At your convenience, please call me directy at 954-545-6931 or please call the Service Director, Eric Silcox- 954-545-6933.

Jun 27, 2022 -

EMALAGUTI responded

Service Director, Eric Silcox My name is Emilio Malaguti, 954 232 4420, I have been in the Toyota system since 2008. I have had many Toyotas and have three cars in your system as of today, You will find them there

June 10, 2022

I have been buying and servicing my vehicles from Al Hendrickson for almost 20 years. Everything from the sales to service is excellent. I always recommend family and friends to Al Hendrickson. More

by DAVE.BELLAVANCE10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Dave, we are so grateful for your nearly 20 years of business! Thank you for choosing Al Hendrickson Toyota and for sharing your positive feedback about our team. We look forward to your next visit!

June 10, 2022

I've been having my cars serviced here for 23 years and the service continues to get better. They are reliable, quick, efficient and thorough. Chris K. lets me know just what needs to be done now and wha More

by hamato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

We are so proud to have earned your 23 years of business! Thank you for choosing Al Hendrickson Toyota and for sharing your kind words about Chris and the team. We look forward to the next opportunity to welcome you!

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