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Al Hendrickson Toyota
Coconut Creek, FL
13,162 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 10:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 13,162 reviews
Verified Customer
August 13, 2023
The issue was with mirrors, mirrors did not adjust when in reverse moving backwards. ECU was replaced, but then remote and mobile app stopped to work. I brought my truck back to service, they fixed remote, in reverse moving backwards. ECU was replaced, but then remote and mobile app stopped to work. I brought my truck back to service, they fixed remote, but mirrors are not working again. I have to bring it back again. Every time I come to the dealership it costs me $15 for uber ride. Now it is going to be at least $45 instead of $15. This dealership wastes lots of my time and also costs me money. Also, after the last service about a month ago I noticed that steering wheel significantly shakes at a speed of $65mph and the truck is pulling to the right. I reported this issue to the service center and replied "we did not find anything". So, they made it worse and now I have to spent my time and efforts to convince them to fix what they broke. Summary of my experience: they do not fix at first attempt, they break something else, they do not admit. More
by dm
Employees Worked With
August 13, 2023
I came because my relatives is there your rate is too high . I have bad experiences with some of your agents high . I have bad experiences with some of your agents More
by CAJK2006
August 13, 2023
I will never go for service and to buy anything. The customer service is the worst. The customer service is the worst. More
by shoren2007
August 12, 2023
Very poor customer service. Besides Mike, who was the one that helped me, everyone else customer service is the worst!!! After I got a service there, my car was making a weird n Besides Mike, who was the one that helped me, everyone else customer service is the worst!!! After I got a service there, my car was making a weird noise so I called for someone to check that out. They told me to come in earlier in the morning before opening so I didn’t have to wait, but when they open, no one was willing to help, they didn’t even ask what was the situation, and all because Mike was the one that helped the day before. Mike wasn’t there… I ended up leaving with no help after waiting 3 hours. I had told them the reason I did the service was because I was traveling too California driving on the car, and since it started making a weird noise after the service, I wanted to make sure everything was good. No one cared! They just kept on with their appointments. They took my car to wait for Mike, and when I was leaving and asked for my car, one of the guys said very rudely “your keys are in the car, we never took them” with attitude. I was never rude, I was patient and yet I was treated with so much indifference you would think I was doing something wrong by being there… worst worst experience ever!! FYI, I took the car to another dealer, and they were able to help me immediately after explaining the situation. More
by smmr1284
Employees Worked With
Michael Staller
August 12, 2023
They are the best I have ever dealt with. Wouldn’t go anywhere else. Using them for years. Wouldn’t go anywhere else. Using them for years. More
by FLORRIE.GERBER
Employees Worked With
August 12, 2023
It is a very nice dealership cars are very reasonable clean and the sales people are very respectful clean and the sales people are very respectful More
by duvalr35
Employees Worked With
August 12, 2023
Jarrett is the best! He cares and takes his time to explain. Give him a try He cares and takes his time to explain. Give him a try More
by JEFFREY.NEWMAN
