Al Hendrickson Toyota

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

Good morning! After being a loyal customer for many years and having 3 Toyota vehicles we are very disappointed with the customer service in our last visit to Hen After being a loyal customer for many years and having 3 Toyota vehicles we are very disappointed with the customer service in our last visit to Hendrickson Toyota. Please feel free to call me to discuss. Sincerely, Rina Robles 754 581 5058 More

Excelente ! ! Good people good price and help everyone the time is little long but satisfying thank you ! Good people good price and help everyone the time is little long but satisfying thank you More

I had a good experience with my purchase at AL Hendrickson Toyota they gave me a great deal . Hendrickson Toyota they gave me a great deal . More

Polite, caring professional was very relax and comfortable with everyone.. they do they stuff!! I would recommend my friends and family’s to do business with Al Hendrickson! comfortable with everyone.. they do they stuff!! I would recommend my friends and family’s to do business with Al Hendrickson! More

I appreciate the service and advice provided by my service advisor and the mechanics at Hendrickson Toyota. Jarrett Elder, Sr is my go to service advisor. service advisor and the mechanics at Hendrickson Toyota. Jarrett Elder, Sr is my go to service advisor. More

Came for oil change at 7. 10 A.M and at my car was done at 8.30 A. M but i got my car keys and invoice at 9.25 A M. Very bad experience. 10 A.M and at my car was done at 8.30 A. M but i got my car keys and invoice at 9.25 A M. Very bad experience. More

I called on two different occasions to book an appointment did not get a call back either time finally came in person for service, waiting to be notified, that service was completed. No notificati appointment did not get a call back either time finally came in person for service, waiting to be notified, that service was completed. No notification I noticed my car in the parking area and went to the service station to find out if it was completed to be told yes. More

Purchased a used 2014 Lexus RX350. One owner, low miles (46k) I was very straight forward and honest with what I was looking for. There was no wiggle room on the price due to the vehic One owner, low miles (46k) I was very straight forward and honest with what I was looking for. There was no wiggle room on the price due to the vehicle being bought high at auction by them. The sale price was still ok by me, and I went forward with the sale. The only two things I asked for in return for paying list price was an extra key since it only had one, and a full detail cleaning in and out since it was used. I was told no problem. I gave the dealer all my required information to get the paperwork started. I told them I needed two days before I could pick it up, which was no problem for them. The day I showed up and after finalizing the deal and payment to take possession, I asked where the set of keys were. I was told by Lorence Lewis that it only came with a single key. This was the same person who told me he would take care of it 2 days prior on the phone. I also stated it on several forms I filled out for them about having 2 sets of keys. Had I known that before I finalized the paperwork, I would have said something to them. The car was also only mildly cleaned on the outside and inside. It was parked out front when I arrived at the dealer and was dirty. The rims were dirty also. They probably did only a quick wipe down as I finished the paperwork. The inside was not cleaned like I was told it would be. I don't feel its nit picking as I only asked for a spare key and a good cleaning. Comparatively to the cost of the vehicle it was nothing for them to do that to make me happy after paying their list price. I feel there was no effort at all to handle my small request and it was just disregarded. I feel it's the little things like this that make the difference when you purchase a new or even used vehicle. You want people to feel good about their purchase, so they return as a consumer and tell others they had a good experience. Buying a new or even a used car for most people is a very big deal. When the little things get disregarded, it makes you wonder if they don't care about the big things as well. Thats definitely not a good image you want your company to portray. More

I felt I was have been taking advantage of but that's okay I just know for future reference that I would not be doing business with this place again okay I just know for future reference that I would not be doing business with this place again More