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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,190 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,190 reviews

November 12, 2022

To much back and fourth. But eventually was able to negotiate and make the purchase More

by mdom1390
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Na
Nov 27, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback. We strive to deliver a straightforward purchase experience, and it is disappointing to see that we missed the mark. I would appreciate the chance to speak with you to see what more I can do to better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

November 12, 2022

I am very grateful to have Chris Leporte as my Service Advisor as he always takes great care of me. More

by Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Chris and the Al Hendrickson Toyota team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

November 11, 2022

Even with the amount of people waiting for service , it went very well . the staff works well also More

by lounlilp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R
Nov 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your confidence in the Al Hendrickson Toyota team to get the job done and hope to see you back again down the road!

November 11, 2022

I had a very great time with people at the dealership I loved it and I enjoying the car More

by ELISEDORVIL.ED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
Nov 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate you choosing Al Hendrickson Toyota and for sharing your thoughtful feedback about our team. We hope to see you again!

November 11, 2022

Amazing attention. Very easy and friendly application. The process was quite fast and everyone was helpful. More

by cascenzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Al Hendrickson Toyota responded

This review means a lot to us! Thank you for choosing Al Hendrickson Toyota and for sharing your thoughtful feedback about our team. We hope to see you again!

November 11, 2022

Have been dealing with them for over 15+ years! ! Chris L is always responsive, friendly and attentive. More

by almommy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave Al Hendrickson Toyota your 5-star review. It is validating to Chris and the rest of our team to know we are providing this level of service and care to you! Thank you for being such a loyal customer for the past 15 years! Enjoy your day and we hope to see you again down the road.

November 11, 2022

Jarret the service advisor always greets you with a smile and sets a reasonable expectation of how long the service will take. A quote is given before any work is done and any deviation to the quote is revie More

by LAG323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless and straightforward service experience, and it means a lot to hear that this was reflected in your time working with Jarret. We will be sure to pass on the kind words to him. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 10, 2022

This is an average dealership when it comes to service. I had to stand on the service drive for 20 minutes before I finally had to say something to someone just to drop my vehicle off. I was then given to More

by aaron.logan76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine/Jennifer
Nov 11, 2022 -

Al Hendrickson Toyota responded

Thank you for acknowledging Carmine's quality care. However, I'm disappointed to hear that the rest of your maintenance experience left something to be desired. Our goal is to provide attentive, clean, and thorough service at a fair cost, and I'm sorry to see that we missed the mark this time. We will definitely take your feedback into consideration so that we may improve moving forward. If there is anything I can do to better your experience or if there is anything else you'd like to discuss, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 10, 2022

Figures are different when you go to finance from what sales show you when you are buying More

by ashmeedali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Junior charles
Nov 11, 2022 -

Al Hendrickson Toyota responded

Ashmeedali, you are correct, the finance department is going to go over different options and offer many packages. I apologize for any miscommunications here. If there is anything that is unclear or if you have any questions, please do not hesitate to call me, I would be grateful for the opportunity to help. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

November 10, 2022

Before buying this new Toyota Camry I owned other cars brand. When I was taking the car for the service, my car was returned to me always clean, washed and the seat was covered with some protection.The wa More

by FCOLOMBO956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Nov 11, 2022 -

Al Hendrickson Toyota responded

Thank you for your feedback. I am sorry that we fell short of our five-star standards. We strive for excellence, so if there is anything we can help with to improve your experience, I invite you to reach out at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

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