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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,451 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,451 reviews

December 20, 2022

He is a very pleasant person to deal with and a very knowledgeable individual reference to your vehicle. Thanks. More

by ALBERTO_JOSE125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Al Hendrickson Toyota with your business. Safe travels and we hope to see you again down the road!

December 20, 2022

I was told my new car was a 2023. Today I find out that it is only a 2022. I feel that I was not told the truth. More

by handlec12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Valery Mesidor, Jeremy Rivas, Vinod (Vinny) Rahate
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Jan 03, 2023 -

Al Hendrickson Toyota responded

It is never our intention to mislead our customers, so I am sorry that you were given incorrect information about your vehicle. I'm wondering if you would be willing to speak with me about this directly as I'd like to see if there is anything I can do to help. Please give me a call at your convenience. Thank you, Jerry Velazquez - Finance Director - (954) 972-1100

December 19, 2022

Waited 4 hours for a simple oil change that I had an appointment for. I was truly disappointed for the reason why it took 4 hours. More

by zekemuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
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Jan 03, 2023 -

Al Hendrickson Toyota responded

I am so sorry to hear that your recent service experience took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 19, 2022

they were very good and made me very satisfied and I were informed by them clearly. More

by lianaflorida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macwood
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Dec 20, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review of Al Hendrickson Toyota! We are here to help with any of your service needs. Happy holidays!

December 19, 2022

Everything was resolved in a timely manner. Excellent service provided by John "Tuna" and great service provided by manager Fabio More

by GABYMAGASREVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "Tuna"
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Dec 20, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review of Al Hendrickson Toyota! John and Fabio will appreciate the shoutout. We are thrilled to have you as a customer!

December 19, 2022

Excelente asesoría, atención y disposición de su personal, nos sentimos muy a gusto en todo el tiempo que demoramos en hacer la compra. Nos gustó mucho el liderazgo y respaldo que tienen para brinda More

by andepigariana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Al Hendrickson Toyota responded

Muchas gracias por reseñar a Al Hendrickson Toyota! Es bueno tener su confianza en nuestro trabajo. Qué tenga un buen día!

December 19, 2022

Aside that my vehicle/truck had some after market items with limited work to do, 5 hours is NOT the average wait time to check fluids or headlights to say the least. Totally unacceptable! More

by BORI210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Jan 03, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to hear you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. While we strive to thoroughly care for each vehicle individually, this can increase wait times in certain instances. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 19, 2022

I have been calling to resolve a situation no answer from no one , i send email , text no response More

by CHRISTIEAPONTE96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank sanchez
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Jan 03, 2023 -

Al Hendrickson Toyota responded

We are disappointed to see this feedback. I would like to make this right and get in contact. If you provide your contact information, I will be sure to reach out to you. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Jan 03, 2023 -

CHRISTIEAPONTE96 responded

Christie Aponte 787 929 5443 i need to be contact asap

Jan 08, 2023 -

Al Hendrickson Toyota responded

Christie, thank you for giving us the opportunity to help you. As per our conversation, if you do not receive the check by Monday, please give me a call so that I can look into it further. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

December 19, 2022

Excellent Customer Service and Professional Certified Sales Associate from Michael Joseph. A1 Finance Department by Mr. Zeke. Highly Recommend 10/10. More

by MISSYCHELLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that Michael and Zeke delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 19, 2022

great costumer service, and very friendly, they can take care of you, even without an appointment More

by LILASOPHIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Oriach
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are pleased everything went smoothly. Have a lovely day from all of us at Al Hendrickson Toyota!

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