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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,435 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,435 reviews

November 28, 2022

"Tuna" was an excellent host- he asked all the right questions, and prompt service. Looking forward my next service More

by FRANKC.ACS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 28, 2022

Salesperson and manager were nice Helped me with the process Unfortunately the car has issues More

by lorenzo.cova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence, cyncia and niclaud
Dec 05, 2022 -

Al Hendrickson Toyota responded

Lorenzo - While it is great to hear that our team was friendly and helpful, it is disappointing that you are having issues with your vehicle. We would like to make sure that your concerns are properly addressed, so please give me a call directly at your earliest convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

November 28, 2022

It was a great experience; the staff is very kind, and the treatment was awesome. More

by Einar.Sedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the five-stars! We hope to see you again at Al Hendrickson Toyota!

November 27, 2022

Chris Laporte was great. My car was done promptly. I was advised of any possible repairs. More

by WENDYROBERTSRPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Al Hendrickson Toyota responded

Thank you, Wendy, for leaving our Al Hendrickson Toyota a five-star review! Chris and our team will love receiving your pleasant feedback. Take care!

November 27, 2022

Hi my name is Tom Maza I thought nine or 10 cars have a lifetime Fabel Hendrickson I’m driving a 2018 Toyota hybrid now I bought new tires on this car with only 18,000 miles on the car and I was just about More

by BGERSHUN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Dec 07, 2022 -

Al Hendrickson Toyota responded

Tom, I am very sorry that you are having ongoing issues and are upset with our services. This is certainly not how we want our customers to feel, and I apologize if we've let you down. I will share your comments with my team for further discussion and ensure we reach out to you soon. I have also provided my contact information here if you would like to speak with me in the meantime. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 26, 2022

Excelente ! ! Good people good price and help everyone the time is little long but satisfying thank you More

by ELITGARCIA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. We appreciate your patience during your visit and hope to see you back again down the road!

November 26, 2022

Good morning! After being a loyal customer for many years and having 3 Toyota vehicles we are very disappointed with the customer service in our last visit to Hen More

by RROBLES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

Rina - we appreciate your dedicated business, so this is disappointing to read that we let you down. We'd absolutely like the chance to speak with you about your feedback, so we'll make a note to give you a call. If there's anything else you'd like to speak about in the meantime, here's my direct line: 954-545-6502. Best, Jessica Fernandez - Asst. to Chairman & CEO

November 26, 2022

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

by jfflin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Dec 05, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you are having issues with your vehicle and are unhappy with our services. We strive to offer great value, and I am disappointed that you are upset. I would be happy to discuss this with you to see what more we can do to help. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 25, 2022

I appreciate the service and advice provided by my service advisor and the mechanics at Hendrickson Toyota. Jarrett Elder, Sr is my go to service advisor. More

by WILLIAMSLX.LW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Al Hendrickson Toyota responded

William, thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 25, 2022

Came for oil change at 7. 10 A.M and at my car was done at 8.30 A. M but i got my car keys and invoice at 9.25 A M. Very bad experience. More

by UAGUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

I am so sorry to hear that your service visit took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you'd like to share regarding your experience, please don't hesitate to get in touch. Thank you, Norman Frantz - Service Manager - 954-545-6931

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