Al Hendrickson Toyota

Why make clients make appointments when you have no way of honoring them? Waiting 3 hours to have a battery recall checked is unacceptable & had to abort the rest of the requested service. The “oh, well” l of honoring them? Waiting 3 hours to have a battery recall checked is unacceptable & had to abort the rest of the requested service. The “oh, well” laissez affaire attitude of staff tells this is the norm, acceptable & too bad as people are just cattle or sheep. Not having it, will not return. Poor customer service is just that, and now your problem, not mine. Going elsewhere. More

Wait was too long, I had to go the showroom because the waiting tool was completely full. No one in the showroom even acknowledged us. waiting tool was completely full. No one in the showroom even acknowledged us. More

The sales agent and dales manager did not make sure the preowned vehicle was properly checked and certified begore srlling it to me Which I would define ad decceptive sales procedure. The serbive agent Did preowned vehicle was properly checked and certified begore srlling it to me Which I would define ad decceptive sales procedure. The serbive agent Did a good job exvept the upholdyeting on the inside of the csre was mot repaired I would not say that I was treated very honestly More

Jarrett shows that he cares about the Service Center customers. When we brought in our Sienna at the end of day because of some warning in the car he gave me his business card and asked me to come in th customers. When we brought in our Sienna at the end of day because of some warning in the car he gave me his business card and asked me to come in the next morning without having to make an appointment. The next morning he helped us get the van though service and it was resolved in only a few hours. More

very knowledgeable they have the service department running beautifully do not need to wait very long to be taken care of running beautifully do not need to wait very long to be taken care of More

Just want to say thanks a lot for take care of my car , I really appreciated your business Thank you so much and keep tit up really appreciated your business Thank you so much and keep tit up More

Too long a wait time when I had a appointment. Over 2 he wait. Told around 45 min Over 2 he wait. Told around 45 min More

Claus was such a great help. He helped us solve and issue with our vehicle and listened to us even when other technicians didn’t and helped us solve the issue in our vehicle He helped us solve and issue with our vehicle and listened to us even when other technicians didn’t and helped us solve the issue in our vehicle More

Everyone was very polite and the service was done fast. Chris Leporte and Brian the driver for the shuttle service were very nice. Great service! Chris Leporte and Brian the driver for the shuttle service were very nice. Great service! More