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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,449 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,449 reviews

October 20, 2022

They don't care about the customers safety, they have bad communication skills. I was discriminated and prejudged. They promise something and don't keep their promise. I was Mistreated by the last agent and More

by BLANCOMILTON33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2022

very knowledgeable they have the service department running beautifully do not need to wait very long to be taken care of More

by haw5950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

It's truly an honor to receive praise like this. Thank you for supporting Al Hendrickson Toyota!

October 20, 2022

Just want to say thanks a lot for take care of my car , I really appreciated your business Thank you so much and keep tit up More

by SOOFIGREAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to work with you at Al Hendrickson Toyota. Thank you, and we hope to see you again down the road!

October 20, 2022

Too long a wait time when I had a appointment. Over 2 he wait. Told around 45 min More

by STEEMER51
Recommend Dealer
Yes
Employees Worked With
Carmine
Nov 06, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience, and we never intend to inconvenience our guests. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 20, 2022

Claus was such a great help. He helped us solve and issue with our vehicle and listened to us even when other technicians didn’t and helped us solve the issue in our vehicle More

by anniemyacoub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claus, Manny
Oct 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Annie! We are so glad to hear that you had a successful service experience working with Claus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 20, 2022

Excellent 1-1 direct communication. Transportation need was immediately addressed. Explanation of defect and need to repair/replace with time frame carried out with professionalism and More

by marieramsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JENNIFER. BURTON GIVEN 10 STARS. Great people person, excellent interactive relationship, remembers her customers, willing to go the extra mile and smiles
Nov 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Marie! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. With regard to the rest of your feedback, we do strive to keep our prices competitive and reflective of our services, and I would be happy to speak with you to see what more I can do to address these concerns. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 20, 2022

Been coming here for years, Arturo is always welcoming and John Tuna did a great job explaining everything I needed! More

by kristal_m_aponte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to review Al Hendrickson Toyota! We will be sure to pass along your compliments to Arturo, John, and the team. Until next time!

October 19, 2022

Han desmejorado mucho no les preocupa la calidad del servicio no tienen lo necesario para prestar un óptimo servicio More

by ingemix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Al Hendrickson Toyota responded

Lamento oír su opinión de que nuestro servicio haya disminuido. Quiero entender mejor las razones por estos comentarios y ayudarle en cualquier manera posible. Por favor, llámeme a su conveniencia - me puede contactar al 954-545-6931. Gracias, Norman Frantz

October 19, 2022

I love the location, it’s very convenient for me. The staff is very helpful knowledgeable. Can’t wait to get my next car! More

by teresa.harris101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 18, 2022

The work was done in a timely manner. The Advisor was very friendly and knowledgeable. More

by Bernard Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Al Hendrickson Toyota responded

Bernard, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

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