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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,232 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,233 reviews

January 18, 2022

I would definitely recommend buying a car there but for service I would not waste my time. Poor customer service. I dropped off my car for tints at 7:30 am and only got a call back 7 hours later after i ca More

by MARCELTIUZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Al Hendrickson Toyota responded

While I am happy to hear that you had an enjoyable car-buying experience with us, it's hard to hear that our service has left you wanting more. Your frustration is understandable and I apologize for the trouble you've had trying to reach our team. I will certainly use this feedback as a training opportunity so we can ensure we are doing the best we can to assist our guests in a timely manner. In the meantime, please consider giving me a call directly so I can assist you with your referral check. Kindly, Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

They’re courteous, loyal and respectful, the advisor who took care of me was very polite I didn’t have to remind him of my name, I’ll recommend this dealership anytime. More

by PEACHESBALDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Elder Sr.
Jan 19, 2022 -

Al Hendrickson Toyota responded

We strive to go above and beyond for our guests and will make sure our service team knows their commitment to customer satisfaction was recognized. Thanks so much for choosing Al Hendrickson Toyota!

January 18, 2022

The Experience was good the young man, They were politely and they told me what to do, They sign me and told to wait in the waiting area and they will call me has it finishe service,Has for me it's ok.thanks More

by EDWARDSCLIFTON33
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your positive feedback! We appreciate your business and, if there is anything we can do to earn your five stars, please don't hesitate to reach out. Have a wonderful day! Gary Cann - Vice President Parts and Service - (954) 972-1100

January 18, 2022

This visit could have been better if it wasn't for the inability to work with a customer. I wanted to know the cost of a repair. I was told it could not be done without a $169.99 diagnosis?...I asked why More

by jemg57
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Al Hendrickson Toyota responded

I am sorry to see that you're frustrated by your experience with us. We always want our customers to feel cared for, but it sounds like this is not the impression we left. I appreciate you taking the time to leave this feedback, as it is important to us to learn from our mistakes. If we can do anything else for you, please let us know. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

I love coming to Al Hendrickson. Everyone is very friendly and the customer service is excellent. Its better to have your services done in the morning More

by KRYSTEN.GOODEN186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley in Finance, Shedrick Anderson, Dexter Marshall
Jan 19, 2022 -

Al Hendrickson Toyota responded

In order to deliver the best experience possible, we try to set high expectations for ourselves and are so thrilled you always have a good service visit with us! We're so glad to receive your positive review. Take care! - Al Hendrickson Toyota

January 18, 2022

Its all about money and always long waiting periods i always feel as if extra jobs are added and makes me not sure of my visit More

by Novlet Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Feb 02, 2022 -

Al Hendrickson Toyota responded

Novlet, I'm sorry to hear this, as we strive for quick and efficient care, and we would never intentionally overcharge a customer. We make all our recommendations in the best interest of our clients' vehicles and regret you feel differently. Would you be willing to discuss this feedback directly? I want to better understand what has gone wrong and how we can improve moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 18, 2022

I can always depend on Klaus to set up appointments and provide excellent service when I bring my car in for service. More

by BELMAN815
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Fernandes simply the best!
Jan 19, 2022 -

Al Hendrickson Toyota responded

We're happy to hear Klaus always makes sure your service needs are taken care of. Thanks for choosing Al Hendrickson Toyota!

January 17, 2022

Was a great experience. The whole staff Was professional and kind. I would recommend you guys 100% More

by MAYPDO1978
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate the kind feedback about our staff and hope to see you back at Al Hendrickson Toyota down the road. Safe travels!

January 17, 2022

I traded in my Corolla S Plus 2015 and bought a new 2022 Corolla LE. They gave me a good deal that I could not turn down. The car is much better then 2015 the ride is the best, I could not believe it so so More

by mklein1940
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fradin
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with the team. Drive safely in your 2022 Toyota Corolla LE, and enjoy it! We hope to see you back again at Al Hendrickson Toyota!

January 17, 2022

Very good experience! Staffs were very helpful and friendly. All my vehicles I lease from Al Hendrickson! More

by kevalgobin
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

It feels good to have your confidence in our team here at Al Hendrickson Toyota! Thanks for sharing these kind words about our hardworking crew. Let us know how we can help you again next time!

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