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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,273 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,270 reviews

December 23, 2021

I've bought 3 cars from here. Always great experience. Service dept is great too. More

by JELISA0305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Al Hendrickson Toyota responded

Thank you for your repeat business and kind words! We're over the moon to hear our sales and service teams have treated you with the utmost care. Drive safe in your newest vehicle, and see you next time!

December 23, 2021

Great Customer Service. Fast And Peaceful Service.Al Hendrickson Has Wonderful Customer Service And Wonderful Workers. More

by KMPOLK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Dec 27, 2021 -

Al Hendrickson Toyota responded

Hearing we made your service experience fast and peaceful brings a smile to our faces. Thank you for the amazing feedback and for trusting Al Hendrickson Toyota with your business!

December 23, 2021

It was a great experience! Wow the customer service was It was a great experience! Wow the customer service was great. Need more dealers like this More

by jcrawford487
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Dec 27, 2021 -

Al Hendrickson Toyota responded

This review is music to our ears! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with our team. Safe travels ahead!

December 23, 2021

My salesperson was Robertson "Rob" Despeignes. He's very knowledgeable, courteous, informative and in general created an enjoyable purchase experience. More

by lorraineedwards_98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robertson "Rob" Despeignes
Dec 27, 2021 -

Al Hendrickson Toyota responded

Congratulations on your new car! It makes our day to hear that Rob and the team made the purchase process so smooth and seamless. Thank you from all of us at Al Hendrickson Toyota!

December 23, 2021

Very helpful staff. The job was done in the period of time offered. You can find several things to grab on the waiting room. More

by GIANROLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Al Hendrickson Toyota responded

We're glad the Al Hendrickson Toyota team could be of service, and we sincerely appreciate the five-star review. Let us know if you need any further assistance, and take care!

December 23, 2021

I didn't want the extended service contract because I was forced to get toyoguard platinum which includes most services covered by my Geico insurance. I was pushed to get it and they refused to take it off a More

by CRISTINAALBURY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Al Hendrickson Toyota responded

Cristina - I am very sorry to hear that you are upset as we do not run our business to take advantage of our customers. I think it would be best if we spoke directly so that I can fully understand what happened and what the best course of action should be. I would also like to address any mix-ups with your billing statement. Please give me a call when you have a free moment. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 22, 2021

Poor quality control as far as making sure that car under service all the work is done properly. More

by DOUBLE_ANGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Al Hendrickson Toyota responded

We want guests to be confident in our services so it was hard to see this feedback. I sincerely apologize for leaving the wrong impression and I would be more than willing to talk if you'd like to discuss this further. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 22, 2021

My salesperson was Mr Despeines.Knowledgeable, My salesperson was Mr Despeines. Knowledgeable, courteous, informative and in general created an enjoyable purchase experience. More

by Missenman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Despeines
Dec 23, 2021 -

Al Hendrickson Toyota responded

Kelly - your feedback means so much to us. We strive to deliver a seamless and enjoyable experience for guests and I am thrilled to hear that Brian always hits the mark. On behalf of all of us at Lexus of Concord, we look forward to taking care of you next time!

December 22, 2021

Svc was ok but could be better. Keep more items in stock to make sure your customers don’t have to wait all day for particular services or have to make return trips. And provide some type of compensation or More

by BEE8TEE5DEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
Jan 06, 2022 -

Al Hendrickson Toyota responded

It is never our intention to cause an inconvenience and I am sorry if the process took longer than anticipated. I will discuss these concerns with my team so we can work towards improving. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 22, 2021

It feels like family and greatly appreciate all they do. Eric silcox and his team are the reason I continue to deal with this dealership More

by Cwgirlup8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric silcox and Klaus , Shedrick Anderson
Dec 22, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

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