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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,200 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,202 reviews

December 03, 2021

Al Hendrickson is a well run machine. Great service and very professional. I wouldn’t go anywhere else!!! More

by Redheader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in service department
Dec 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

December 03, 2021

Jennifer took great care of our vehicle. She even reminded me that our oil change service was due. This saved us a trip back by taking care of both issues at one. The vehicle was repaired quickly and More

by DAN.COURSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton
Dec 03, 2021 -

Al Hendrickson Toyota responded

We've always got your best interest in mind, Dan! It's wonderful to hear that our team's efficient and detailed care made your recent visit such a success. Thank you for sharing your support for Al Hendrickson Toyota, and drive safely!

December 03, 2021

When I came into the dealership the sales rep gave me excellent costumer service, he was professional and very helpful. More

by M.JMLR44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 03, 2021 -

Al Hendrickson Toyota responded

Customer service is our priority, and we are delighted to see you were happy with our team! Thanks for choosing Al Hendrickson Toyota. We hope to see you back again soon!

December 03, 2021

did not show me electronics after buying 4 runner only how to start car and radeo More

by PANASUK201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

I'm sorry you weren't satisfied with the orientation to your new vehicle. Would you give me a call so I can make sure all your outstanding questions and concerns are addressed? I am eager to help, but I cannot determine your contact information from this review. I hope to hear from you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 03, 2021

Had my car being serviced for over a month just to get it back super dirty. I cleaned my car inside and out before bringing it to be serviced, and got it back dirty as xxxx with bird xxxx everywhere. Toyota More

by thaissabraga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
Dec 20, 2021 -

Al Hendrickson Toyota responded

I want to apologize for how your vehicle was returned to you. We have higher standards than this and I will speak with my team about this review. Thank you for bringing this to my attention, and if there is anything else that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

December 03, 2021

Very pleasant folks throughout the service center. They not only treated customers kindly and professionally but each other the same way! This was my 1st visit and I’m very pleased! More

by Sue Posey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmello
Dec 03, 2021 -

Al Hendrickson Toyota responded

We're elated to hear that your first service visit didn't disappoint, Sue! Thank you for leaving Al Hendrickson Toyota an amazing review - we hope to see you back again next time!

December 03, 2021

When arrived it was very crowded, but the service technician was quick and pleasant. He promptly notified us when our car was ready. He was friendly More

by PELTMILLICENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

We want our guests to be able to depend on us for efficient care and consistent updates, and we're thrilled to hear we're hitting the mark. Thank you for allowing the Al Hendrickson Toyota team to take care of your service needs, and we wish you safe travels until we see you next!

December 03, 2021

Carla Ramirez is the Best seller! Her attention and kindness is always on point and she takes care of you to get the best deal on your Car. Thank you Carla! More

by Lina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Ramirez
Dec 03, 2021 -

Al Hendrickson Toyota responded

Hi Lina - Thank you for your confidence in Carla and our team! Your feedback means a lot to us and we hope to work with you again here at Al Hendrickson Toyota. Safe travels ahead!

December 03, 2021

Long wait for service. Apt was 11:15 am was promise to be done at 1:30pm so I waited check with them after 1:30pm didn't even start yet. They finish at 3:30pm. ENDED WAITING OVER 4 HOURS FOR SERVICE WASTED M More

by VIVIAN_SCHULMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Vivian, I'm sorry to hear we let you down with the timing of your service. We never intend to keep our guests waiting, and we do our best to provide accurate quotes. It sounds as though some added communication would've been helpful in this situation, and I will share that with my team. If there is anything I can do to make this right for you, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 03, 2021

Excellent service on time answer all my questions I will recommended to aby one thank you More

by JURKAUSKASLUCIA
Recommend Dealer
Yes
Employees Worked With
Dec 03, 2021 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota! It makes us happy that our team answered all your questions. See you again next time.

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