Al Hendrickson Toyota

My engine service light came on 3 times in 2 weeks. $3500 later, I just picked up my car and take a strong guess!? I've been coming here for oil changes and repairs for years and I'm truly disappointed. Firs later, I just picked up my car and take a strong guess!? I've been coming here for oil changes and repairs for years and I'm truly disappointed. First day I brought my car in, I spent 5 hrs waiting on a diagnostics report. I was dropped home to await the service part which took another 3hrs. I was picked up and my car still wasn't ready! 6pm, I received my keys and only to be told that the part that was needed wasn't in stock, don't worry about the engine light still being on, it's fine! Two days of driving the car, my car was roaring like an airplane! The part came in so the noise issue will be addressed in the same visit. I was placed in a rental because the wheel bearing that was installed was a bad part! Huh!? I pay $2500 for a repair and you give me a bad part!? Moving right along.... I picked up my car, drove for 3 days and wallah, the engine light back on! I take it back, placed in a rental another $800 and was told now it's the canister! Pick up my car on Friday morning and I turn on my car Sunday and guess what, the engine light is back on! I texted my person and didn't receive a response. I'm truly eager to hear what I will be told the problem is now and how much money later 🤔 Each time, this is the problem, no actually this is the problem, no this is definitely the problem! I'm clearly being taken advantage of and I'm so so disappointed! This is heartbreaking because I like coming here, it's convenient and friendly! This entire experience has been awful and a huge inconvenience! More

Good service and friendly customer staff. I would recommend this to all. I can’t say anything more, except the prices need to be lowered. recommend this to all. I can’t say anything more, except the prices need to be lowered. More

Good service, someone in service department left black tar like shoe-bottom scuff marks all over my white drivers side door jam. My husband and I returned after noticing it a few hours later (after having tar like shoe-bottom scuff marks all over my white drivers side door jam. My husband and I returned after noticing it a few hours later (after having lunch)- only to be told to "come back tomorrow". Unsatisfied with the workers reply I asked for the manager- we were directed to a small office and told to ask for Gary. Once he saw the damage he immediately went into the service department for compound and a rag. Gary personally resolved the issue- thank you Gary the Manager!!! More

Muy buena atención del Sr Henry, pero tomo mucho tiempo para el servicio del auto, dejé el auto a las 8y30am, me lo entregaron 3y30pm para el servicio del auto, dejé el auto a las 8y30am, me lo entregaron 3y30pm More

I really appreciated how Jarret came to me as soon as I pulled into the service department with my car. He recognized that I was dealing with an unexpected situation and was very attentive to me issues. pulled into the service department with my car. He recognized that I was dealing with an unexpected situation and was very attentive to me issues. More

Place is a SCAM used car price plus 20% fees? Finance added another 15% to make the deal work for me ? The car I wanted was 22,000 my trade in 5,000 final cost with taxes and FEES 27,000 I wanted to wal added another 15% to make the deal work for me ? The car I wanted was 22,000 my trade in 5,000 final cost with taxes and FEES 27,000 I wanted to walk manager says let’s negotiate back down to 22,000 so another hour with finance price goes back up to 26,500 to make the deal work for me !! How’s that work ? So I will call the bank tomorrow and tell them to pull the scam loan you submitted with all the docs . and I will report you thieves you must rip people off all day with bad credit in there using Toyota’s name it’s a shame really . whoever owns this place Should be ashamed of what they’re doing to people More

AHT is always the best when purchasing a new car or going in for service. Everyone is very nice and my car is always ready at the promised time in for service. Everyone is very nice and my car is always ready at the promised time More

I arrived Friday afternoon without an appointment for my 10,000-mile service, and Chris L fit me into the schedule, and an hour later I was on my way. 10,000-mile service, and Chris L fit me into the schedule, and an hour later I was on my way. More

Unorganized and rude! Was not happy with my experience my first two appointments. Fernando Rodriguez is not a good person. I’m sorry I purchased here first two appointments. Fernando Rodriguez is not a good person. I’m sorry I purchased here More

Amazing! They have great customer service and had me in and out within two days. I will never go to another Toyota dealership. Special shout-out to james and klaus in service! and out within two days. I will never go to another Toyota dealership. Special shout-out to james and klaus in service! More