Back

Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,221 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
Contact Dealership

5201 W Sample Rd

Coconut Creek, FL

33073

Directions

By Type

Showing 12,221 reviews

April 07, 2021

I have to wait two hours and call three times for a shuttle to pick me up to get my car. Drivers were very nice though More

by LWLAFOREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Al Hendrickson Toyota responded

I am so sorry to hear that the shuttle took longer than anticipated. We strive to offer a seamless experience and would never want to inconvenience a customer. I'll be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 07, 2021

This place is garbage . Unprofessional agresive staff who failed to do a job I payed for . I had a nail in my tire and I took my car to get it fixed , they took it in for two hours and never took out the nai More

by An angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Juan Diaz
Apr 30, 2021 -

Al Hendrickson Toyota responded

As you can imagine, this feedback is concerning as we want guests to be confident in our services. I sincerely apologize for leaving the wrong impression. I think it might be best if we spoke directly, however, without your full name I won't be able to get in touch. Please consider reaching out. Thanks, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 06, 2021

Service department was great the experience was awesome. I will tell my friends about, how I was treated. Thank You for a great job again. More

by lorraineedwards_98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to assist you, Lorraine! Thank you so much for choosing Al Hendrickson Toyota for your auto service needs. We look forward to your next visit.

April 06, 2021

Klaus was excellent and super helpful with the situation with my car. Recommend to anyone. Thank you so much for all of the help yesterday! More

by MIKECASELLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb , Erik C
Apr 06, 2021 -

Al Hendrickson Toyota responded

Mike - Thank you for taking time to write a great review about Klaus! We are so glad that he could assist you. Happy travels from our entire Al Hendrickson Toyota team!

April 06, 2021

Last guy who served me last month told me I have 2 free services left. Last tuesday I went there (everyone I talk to said was busy) they took people came behind me. I was mad, i spoke up. Then Chris K. Dec More

by noler9
Recommend Dealer
No
Employees Worked With
Chris K.
Apr 30, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read. It sounds like there may have been a miscommunication here regarding your service coverage, and I would certainly like to speak with you directly about this to ensure we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 06, 2021

I was unable to contact service after they took my car in. I don’t think it is professional not to be able to contact Jenifer that was helping me in service. She did not return my call either More

by FREDLAGUERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenifer
Apr 10, 2021 -

Al Hendrickson Toyota responded

Fred - I would like to apologize that you had trouble getting in touch with our team. I will share your feedback in order to ensure that this doesn't happen again. If there is anything that I can do to assist you and make you a happy customer, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 06, 2021

Racism is real. I have been a customer since 2008 and never have I experienced what I did this past weekend with the courtesy driver I believe his name was Greg. He called and asked for directions to my More

by CMOMBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it certainly doesn't sound like the accommodating and friendly service we pride ourselves on here. There were multiple miscommunications that I would like to speak with you about directly to ensure we do what we can to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 06, 2021

The best salesman, costumer services, Dino excelente too, this it our car #5, we happy always with the toyota coconut creek, thanks yup for everything More

by virginiac44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Apr 06, 2021 -

Al Hendrickson Toyota responded

Thank you for being part of the Al Hendrickson Toyota family! We are truly grateful for your repeat business and so glad to hear that you had a great experience working with Dino. We hope that your new vehicle is treating you well!

April 05, 2021

Shedrick in service depat. was was great the excperience was awesome. I will tell friends about, how I was treated. Thank You for a great job. More

by TLPEKALA14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 05, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate the kind feedback about Shedrick and are happy to hear that you had such a successful experience working with him. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

April 05, 2021

I would say, it was not good enough, when I went to pick up my car the carpet was dirty and the seat had some stain. They have to give a free car wash ticket More

by ARRIOJAA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 10, 2021 -

Al Hendrickson Toyota responded

I apologize for your experience. I would like to speak to you and make this right but I am not able to look up your information. Please call me at your convenience. Thank you, Jessica Fernandez - Assistant to Chairman & CEO - 954-545-6502

...
899
...