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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,087 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,088 reviews

March 10, 2021

The service advisor Christos was great. Very knowledgeable and courteous. Recommend him anytime. I have been coming to Al Hendrickson for a few years now and by far the best one I have met. More

by THOMAS.MEIGHAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2021 -

Al Hendrickson Toyota responded

We're so grateful to have you as a loyal customer, Thomas! We'll be sure to let Christos know how much you appreciated his help during your latest service visit. Thank you for trusting Al Hendrickson Toyota with your vehicle and your business!

March 10, 2021

Klaus Cobb inspired me to take time for the care of my car thanks Klaus and time is important and he understand the need of efficiency More

by JENNYLUORTEGA2014
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Mar 10, 2021 -

Al Hendrickson Toyota responded

Thank you for your support of Al Hendrickson Toyota and your kind words about Klaus. We are lucky to have you as a customer and we look forward to working with you again down the road!

March 10, 2021

Jarret is just wonderful! Great customer service and he really shows that he cares about his customers. By far, the best CSR that I have ever had at this location. More

by llaimavg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Jarrett went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 10, 2021

Did everything by phone stopped in signed paperwork and was out of there in under a hour. Great place to do business. I highly recommend More

by usvi1958
Recommend Dealer
Yes
Employees Worked With
Suzette Sinclair
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Mar 10, 2021 -

Al Hendrickson Toyota responded

We are thrilled that you had such a positive, efficient experience with our team! Thank you for supporting Al Hendrickson Toyota and congratulations on your new car!

March 10, 2021

Always great service from Shedrick, he addressed me right away, I didnt have to wait, and they had me out in 30 minutes. Thank you, service department. More

by REALTORDEBORAHCLARK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Mar 10, 2021 -

Al Hendrickson Toyota responded

It was so kind of you to share your feedback! Here at Al Hendrickson Toyota, our team is committed to providing top-notch service for our guests and we're thrilled that came through to you!

March 10, 2021

Car maintenance can be considered a necessary evil...I've been pleasantly pleased by the service advisors at Al Hendrickson for over 20 years now! Like Norman before him, Klaus is experienced, knowledgeable, More

by VALMALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
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Mar 11, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Klaus and our team know that you appreciate their help. We are grateful for your longtime business, and we look forward to working with you for years to come!

March 09, 2021

I didn't get service I was charged for. Also my car rides worst know then it did when I went in for service! I'm very disappointed in my services that was received. More

by AMAJUNG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
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Mar 26, 2021 -

Al Hendrickson Toyota responded

I am very sorry for your experience, it is disappointing to hear that we missed the mark this time. I would like to understand what went wrong so that I can improve your experience going forward. Since I am not able to look up your name, please give me a call at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman- 954-545-6502

March 08, 2021

With a 7:00am appointment I was told at least 1 1/2 hr wait. Once the car was ready, I waited at least 1/2 hr with continually asking Anthony "Where is my car?". Others that arrived after my appointment More

by ISMITH4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Cohen
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Mar 28, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the efficient service we pride ourselves on here. I sincerely apologize for the delay, and I will certainly share this feedback with my team and ensure that we improve both our speed and communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 08, 2021

Overall its pretty good could be better for one I've been trying to contact certain individuals but haven't gotten any response that's not good customer service More

by jakesterallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivert Fernando Rodriguez, Fernando Rodriguez
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Mar 26, 2021 -

Al Hendrickson Toyota responded

Jake - I apologize that you've had trouble getting in touch with our team. We want the best for our customers so I would like to step in to assist you. I will look for your contact information, but in the event that I can't find it, please call me at your convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

March 08, 2021

Mr. Delgado always comes through for me. In and out quickly and fixed right the first time. Thanks Henry, see ya next time my friend! More

by RYAN.CHASTEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2021 -

Al Hendrickson Toyota responded

Ryan - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Henry went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

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