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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,164 Reviews
Call Service Center (954) 448-7257

7,164 Reviews of Al Hendrickson Toyota - Service Center

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April 17, 2023

O atendimento que recebo ai sempre foi impecável, e sem falar no atendimento recebido pelo funcionário Oscar,um excelente profissional. More

by CHAVESR2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oscar
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Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Oscar delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

Apr 19, 2023 -

CHAVESR2012 responded

Thanks for everything.

April 17, 2023

T terrible reaction to what you put into the AC hurt. Our eyes and lungs went back twice got no help. In fact, I was told it was my fault that you put in what you put in. More

by MARSOLTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Al Hendrickson Toyota responded

This review is concerning to read and I apologize that you had this negative experience. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 16, 2023

Always very impressed with the courtesy and professionalism shown to us by our Service manager, Chris Leporte. Confident we're getting correct info from Chris. More

by HLLEV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your positive experience with Al Hendrickson Toyota! We're glad to hear that Chris provided you with courteous and professional service. We appreciate your business and hope to see you again soon!

April 16, 2023

Very professional and helpful. I was provided updates as necessary. Service time was pretty reasonable. More

by Oskardog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We're thrilled to hear that the Al Hendrickson Toyota team was able to get the job done. Drive safely, and we hope to see you back again down the road!

April 15, 2023

I’ve come to do every single 5k inspection. And in more than 3 occasions when leaving the dealership my wheels vibrate. I’ve paid once but I will not to pay for wheel balances every time I l More

by yellowcub86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fabio
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Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the wheel balance issues you've faced after bringing your vehicle in for inspections. Please give me a call to discuss this further and see what we can do to help you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

Feel I got ripped off. Warranty expired only one month and got charged for service More

by RODRIGUEZ.ISABEL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
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Apr 27, 2023 -

Al Hendrickson Toyota responded

I'm very sorry to hear that you feel like you were ripped off. I would appreciate your feedback and the chance to learn more about what transpired in order to see how we can assist you moving forward. Would you contact me directly? Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

They give very good attention to the need of customers I like because they don’t are push for services Good work More

by VALGNNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave a 5-star review for Al Hendrickson Toyota! We are pleased to hear that our team provided you with attentive service. Thank you for choosing us and we hope you have a marvelous day!

April 15, 2023

You sold me a 2019 DODGE GRAND CARAVAN DEFECTED ! After not even SIX MONTHS my transmission has GONE ! Your ESTIMATE is $ 6649.46 !!! Shame on you. More

by SAVERIO MACALUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R, Brecheneve B
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Apr 27, 2023 -

Al Hendrickson Toyota responded

Saverio, we're very sorry to hear that you're experiencing trouble with your vehicle. We take pride in delivering top-quality cars to our customers, so it is disappointing to read about your experience. We would like to help resolve the issue as soon as possible. Please give me a call so we can discuss this together. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 27, 2023 -

SAVERIO MACALUSO responded

my name is Saverio Macaluso on 10/10/22 You sold me a DODGE GRAND CARAVAN (VIN NR 2C4RDGEKR760605) “DEFECTIVE”, for which I returned it to service yesterday, Mr. Fabio Acerra (chief mechanic) and Mr. Henry Delgado are aware of this. The vehicle was left in front of the service and I have already contacted the bank in the capital that I have now stopped owning and I will NOT continue with any installment payment. Take back the faulty machine you sold me and see what to do with it... I am no longer responsible for it and HOLD NO RESPONSIBILITY. Shame on you!

Apr 27, 2023 -

SAVERIO MACALUSO responded

$ 6649.46 ‼️‼️‼️ ( after SIX MONTHS ‼️) SHAME ON YOU ❗️

May 15, 2023 -

Al Hendrickson Toyota responded

Mr. Macaluso, We apologize that you are experiencing mechanical problems with your vehicle. You should come into the dealership and sit down with one of our Used Car Managers. If you would like to set up an appointment, please contact me at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman & CEO- 954-545-6931

May 15, 2023 -

SAVERIO MACALUSO responded

Too late you have NO PROFESSIONALISM.

April 15, 2023

Awesome dealership, everyone is always so pleasant and willing to help from salesman to sales manager. More

by crg787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Al Hendrickson Toyota responded

We are thrilled to hear that you had an awesome experience at Al Hendrickson Toyota! Our team aims to always provide excellent customer service, and it's great to know that we left the right impression. Thank you for your support, and we hope to see you back!

April 15, 2023

John was great, recognized me and took care of me needs. Good guy, will continue to use him More

by MBUTLER649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tuna
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Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you so much for reviewing John and Al Hendrickson Toyota! Have a lovely day!

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