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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,105 Reviews

7,105 Reviews of Al Hendrickson Toyota - Service Center

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January 22, 2023

Excellent staff and service, but Although I had an appointment I waited for 2 hours More

by VIACU
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Al Hendrickson Toyota responded

I apologize for the delay with your service. We strive to deliver an efficient experience for our guests, and it is disappointing that we left the wrong impression. I assure you that we will use this feedback to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

January 22, 2023

We drove over two hours to shop here and was not disappointed at all. The entire staff at Al Hendrickson Toyota was very nice , helpful and knowledgeable. I wouldn’t hesitate to make the drive again More

by JPQ3524
Recommend Dealer
Yes
Employees Worked With
Vinod (Vinny) Rahate
Jan 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely in your 2018 Toyota Highlander, and we hope to see you back again down the road!

January 22, 2023

They did a den on my car, I hope this week they call me to fix it More

by diegocrr2305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jhon tuna
Jan 25, 2023 -

Al Hendrickson Toyota responded

Allow me to apologize for any issues you've encountered since having your vehicle in our care. This feedback is concerning and I'm disappointed that my team hasn't provided a better experience. I think it would be best if you and I spoke directly so we can work towards a solution. Since I am unable to find a good number to reach you, please give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 21, 2023

They are timely, effective and easy to work with. Have not had any issues, aside from the cost of some of the services. I understand overhead costs and all that. But aside from that everything has be More

by CHRISC199120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Chris! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. If there is anything more we can do to assist you or anything more you would like to discuss, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

January 21, 2023

Service center failed to do a friendly service. Reaching through phone is like betting on luck. If you get them on the phone not friendly. Chris Leporte yelled at me once through the phone. QA , More

by MARTINCANTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Al Hendrickson Toyota responded

Martin, I sincerely apologize for any unfriendly behavior, as well as any communication issues. I'm very sorry we've given you the wrong impression about our customer service values, and I can assure you I will make sure these issues get properly addressed. If there's anything that I can help you with, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 21, 2023

Very quick service time, nice clean environment while u wait for your vehicle. Very polite and friendly service all around. More

by SLRILESONLINENOW
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C J
Jan 23, 2023 -

Al Hendrickson Toyota responded

Thanks for the review! We're glad that the Al Hendrickson Toyota team worked hard to assist you and your vehicle. See you again next time!

January 20, 2023

I am so happy I decided to follow-up on my accident at Toyota. You guys made this process as painless as it could be given the circumstances. Although everyone was great, one person was superb - Klaus Cob More

by LARINATA76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb - 5 stars
Jan 20, 2023 -

Al Hendrickson Toyota responded

Klaus and the team are thrilled to see your glowing review! Thank you so much for supporting Al Hendrickson Toyota and please let us know if you need anything down the line!

January 20, 2023

Great service from Jarrett Elder! Have always been pleased with your service department as a whole! More

by Therib69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Al Hendrickson Toyota responded

Thanks for giving Jarrett a shoutout! We are glad to have your business here at Al Hendrickson Toyota.

January 20, 2023

Great, timely service on my vehicle. .not so great wait time on shuttle service to pick up my car when it was ready..waited almost 1.5hrs..never had that issue before. More

by baajanspice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnor Charles
Jan 25, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback. We are glad that your services were completed on time, but we do apologize for any delays with our shuttle services. We will look into this and ensure we improve for you next time. Take care.

January 20, 2023

Top notch customer service and support; answered all questions. Representative was knowledgeable and explained everything in detail. Very helpful. More

by arniezisselman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Al Hendrickson Toyota responded

Thanks for trusting us to deliver an excellent customer service experience We appreciate your business here at Al Hendrickson Toyota.

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