Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

Sort by
July 06, 2022

Very professional and courteous. Service provided was done very timely. Would highly recommend to anyone. More

by rndiamond67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We're glad to hear that our team was professional and courteous. See you again next time here at Al Hendrickson Toyota!

July 06, 2022

Service advisor was very rude. The service manager was a nice guy that turned things around More

by PAMJANFOR
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Al Hendrickson Toyota responded

I'm sorry that some of our team members didn't impress you. We aim for best in class service, and I'm concerned that we let you down. We're glad that one member turned your experience around. If we can do anything else to assist you, please let us know. Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

They were able to schedule me on a weekend that was good. However when I picked up my car molding trims removed to service my vehicle were left uninstalled. Also was told car was in pick up area but had to More

by GREMERY59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Al Hendrickson Toyota responded

I apologize for the trouble you encountered during your visit. It is our goal to deliver seamless service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our communication practices in the future. Lastly, I would appreciate the chance to speak with you to see that your concerns have been fully addressed. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

Very good service in fast I will recommend to all my friends Friendly environment and very honest service advisor More

by Ciro Marinho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Al Hendrickson Toyota responded

Hi Ciro - Thank you for the five-star review for Al Hendrickson Toyota! We are so glad that our services are consistently accommodating. See you down the road, and take care!

July 06, 2022

Unprofessional, made me to go there 3 times. Asked about repair for rare tire the patch and charge me for front tire. The day after when I went back they said we fix it but again rare tire was l More

by SAIDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your tire wasn't effectively fixed during your first visit. We certainly never want to cause our guests any inconvenience and I understand your frustration. We would be grateful for another chance to earn your trust and business in the future, so please don't hesitate to be in touch if there is anything else we can do to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

Prompt, professional service always! I had to wait a few hours and asked for the shuttle service but it wasn't available. Thank AH! More

by UNITYVILLAGE41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We're glad that our team was professional, prompt, and great to work with! See you again next time! --Al Hendrickson Toyota Team

July 06, 2022

over the years, just like this time, the service, including an oil change, was completed quickly. I've worked with many in the dept. and is always pleased with the service. this time it was Chris Le More

by LEO.BUTTERFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Al Hendrickson Toyota responded

Leo, your review is music to our ears! We're so glad Chris welcomed you back with the timely service you've come to expect at Al Hendrickson Toyota. We're grateful to consistently deliver excellent assistance and honored to serve loyal customers like you. Until next time!

July 05, 2022

I haven’t received the right repair, and I brought my car the last 3 times for the same issue. More

by LAGREALTOR08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Diaz
Jul 08, 2022 -

Al Hendrickson Toyota responded

Customer satisfaction is our top priority and I'm sorry to read your car is still having issues. I understand you're frustrated and would like to discuss this with you further to try to make things right. Please reach out to me directly at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 04, 2022

El servicio fue muy rápido y eficiente. La atención en la llegada fue muy profesional y oportuna More

by nacurero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Jul 05, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una experiencia exitosa trabajando con el equipo Al Hendrickson Toyota. Que tenga un buen día!

July 04, 2022

I use this location twice, and both times, I was disappointed. 10K service, they did not put washer fluid in the vehicle, I had to purchase. Also they did not put the sticker for the next servi More

by jiggyjoan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles
Jul 06, 2022 -

Al Hendrickson Toyota responded

I am truly sorry for the experience. I would like to look further into this so that this does not happen again and I would also like to arrange for one of our guys to come out to you to fill up your windshield wiper fluid and provide you with your sticker. I am not able to find you in our system without your full name so please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 06, 2022 -

jiggyjoan responded

Joan L Smith 954-854-6046

Jul 08, 2022 -

Al Hendrickson Toyota responded

Joan- We just left you a message so that we can arrange a day and time to go out to you. Please give us a call when possible. 954-545-6502 or 954-545-6931 Thanks!

Jul 08, 2022 -

jiggyjoan responded

Hello, I am off on Monday. What time is your latest appointment

...
159
...