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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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April 15, 2022

they do not know the real time of the repair, they delivered the car in poor condition dirty with stains from mechanics More

by JEANDAVIDGARRIDO87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service visit left you with some concerns. I will take note of this to be sure we're meeting our goal of meticulous and timely care, but I also want to address your complaints and make this right as best I can. Please give me a call if you're willing to have a conversation. Best, Norman Frantz - Service Manager - 954-545-6931

April 15, 2022

Second time in a row that I had to have Service Manager top off my oil after service for oil change. It was recommended that I change my AC filter for $157 and I had it done for $25 at my mechanic. More

by EAWEIN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that we didn't provide a five-star experience. We expect our guests to receive thorough service and I will look into why this issue occurred with your oil change. It's also our goal to provide competitive prices so I appreciate your feedback. If there is anything further that I can do to assist you, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 14, 2022

Great service and friendly staff always have a great experience here highly recommend to all More

by RRAD4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Al Hendrickson Toyota responded

We really appreciate you taking the time to recommend our team to others! Thank you for choosing Al Hendrickson Toyota for your service needs, it is always a pleasure to assist you. Have a wonderful day!

April 14, 2022

I was very happy with the service, I thought I was going to spend hours there but Henry D. Was very nice and got my car service very quickly.. More

by FABIECRIS98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Al Hendrickson Toyota responded

We're thrilled you're pleased with your service and even happier we exceeded your expectations. From the whole Al Hendrickson Toyota team, thank you for your business and incredible review! Till next time.

April 14, 2022

Asked for oil change and rotate tires, they did only oil change,forgot rotate tires More

by PRCATTABRIGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer burnt
Apr 28, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to my attention. I sincerely apologize that your tires weren't rotated and will look into why this oversight happened. I'd like to make things right for you but I won't be able to find your contact information from this review. Please call me at your earliest convenience. Norman Frantz - Service Manager - 954-545-6931

April 14, 2022

Great dealership great service advisor! Klaus Cubb is always listening and communicate with you and inform you about your Vehicle. More

by leroy.hall8276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaus Cubb
Apr 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the review and your trust in Klaus to keep you informed about your vehicle. See you again next time here at Al Hendrickson Toyota.

April 14, 2022

Jarrett was awesome and very I felt very comfortable with him. I will be back for future service with Al Hendrickson Toyota. More

by AARONWARD76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Al Hendrickson Toyota responded

Aaron, we couldn't be happier you felt comfortable and well cared for by Jarrett and the Al Hendrickson Toyota team. Thank you for your business and fantastic review - till next time!

April 14, 2022

Service was good they care of me by taking me home and pick me up when my vehicle was ready More

by STIMPSON.B
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team went the extra mile to give you an efficient, seamless service experience! Thank you for giving Al Hendrickson Toyota your business and your five-star review. Drive safely until we see you next!

April 13, 2022

Was attentive and kept me updated and informed and updated throughout the entire service process More

by OROBERTS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your kind words about your service experience here at Al Hendrickson Toyota!

April 13, 2022

Service was. great Needed front brakes and they were done quickly very happy Evan was very nice More

by AZEIKEL
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Apr 13, 2022 -

Al Hendrickson Toyota responded

Hearing from happy customers always makes our day, Azeikel. Thank you for your fantastic review and for allowing Al Hendrickson Toyota to serve you! Be well!

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