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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,215 Reviews

7,215 Reviews of Al Hendrickson Toyota - Service Center

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August 20, 2021

Was great, service was quick and easy, didn’t have to bargain with price and my car was repaired well in the same day, thanks More

by NICOLE.EASTER16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Aug 20, 2021 -

Al Hendrickson Toyota responded

Nicole, at Al Hendrickson Toyota, we do all we can to make your service appointments simple for you. We're so grateful that you put your trust in our service team, and for the 5 star review. Thanks so much and take care!

August 20, 2021

Service is too busy, please don't let people make appointments if not able to have the job done. Arrived at 10:30 am and by 1: 50 the car was not even inside the shop. Had to leave. More

by JOSEGONZALEZ9199
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Oct 02, 2021 -

Al Hendrickson Toyota responded

Jose - I'm so sorry that we weren't able to complete your service. I can certainly understand why you are upset and would like to apologize that you were kept waiting. I will speak with my team to find out why this situation occurred. If there is anything further that I can do to help, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 20, 2021

My experience was absolutely horrible. Henry was incredibly rude and seemed overwhelmed with the amount of customers he had to see while almost everyone else stood around with seemingly no customers More

by Nancy
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

Nancy - We would never want our guests to feel this way. I'm so sorry that you're upset. This wasn't at all the experience we wanted for you and I sincerely apologize for the way you were treated. We will address this feedback promptly to ensure a situation like this one doesn't happen in the future. Again, I'm sorry that we let you down. Please reach me directly if there is anything that I can do to make things right. Jessica Fernandez- Assistant to Chairman-954-545-6502

August 20, 2021

I received the best customer service from Jarrett, my advisor & Bob D. who ran the shuttle. However, it took too long to get an oil change More

by azeinieh
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Dearen
August 19, 2021

Jeff Helped me and he provided an exceptional customer service. He understood and was helpful explaining. I highly recommend Al Hendrickson Toyota for your car service. More

by joycita79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 20, 2021 -

Al Hendrickson Toyota responded

We're delighted to hear that Jeff and the team are demonstrating our commitment to outstanding customer service. Thank you for the great feedback and we hope to see you back at Al Hendrickson Toyota next time!

August 19, 2021

While it took two visits, the electronics technician was able to work with Toyota to correct a problem with my remote connect functions. I appreciated that the issue was taken seriously by the dealership s More

by David H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 19, 2021 -

Al Hendrickson Toyota responded

We're glad we could be of service, David! Thanks for the great review and for trusting Al Hendrickson Toyota with your vehicle care. See you next time!

August 19, 2021

Excelente service , best prices , maintenance included , excellent options , always ready to serve, when I need help to financial they help until find the best option More

by MAURICIOAPONTEALVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Shedrick Anderson, Denise R
Aug 19, 2021 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota for your service needs! Your feedback is important to us and it means a lot to hear that you are a happy customer. See you next time!

August 19, 2021

Was in and out in record time last visit...great service! Been coming here for a couple of years and Shedrick and the staff in general to be attentive. More

by mmgardner56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 20, 2021 -

Al Hendrickson Toyota responded

Your continued support means so much to Shedrick and the Al Hendrickson Toyota team. We are grateful to have you as a customer and look forward to helping you out again next time. Thank you and have a great day!

August 18, 2021

Not recommended for any tire service. I went in to check a tire that was loosing air and after an hour wait they said that they tested the tire even putting it in water and nothing showed that it was loosin More

by HXRODG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was a lady. I don’t remember her name. She was really good by the way
Oct 02, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that you are having trouble with your tire. We want our guests to feel confident out on the roads, and it is never our intention to inconvenience or mislead them. I assure you that we will use this feedback to prevent this mixup from happening in the future. Lastly, I would appreciate the chance to speak with you to see how I can help make things right. If you are willing to discuss this, please give me a call at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 18, 2021

Jarret is the Best! I have been going to him for about 4 years now since I have been with Toyota to get my car serviced More

by BRITTANY_MAKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Al Hendrickson Toyota responded

Brittany, thanks for the amazing review! We're so pleased that you loved working with Jarret. Thank you for your loyal business, it is much appreciated! --The Al Hendrickson Toyota Team

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