Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,034 Reviews

7,034 Reviews of Al Hendrickson Toyota - Service Center

Sort by
October 01, 2020

Great customer service.Not trying to “push” Unnecessary Great customer service. Not trying to “push” Unnecessary services. Nice place to wait while the car is getting done with coffee and snacks. Prices More

by brunohleoncio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jennifer burton
Oct 02, 2020 -

Al Hendrickson Toyota responded

We are grateful to have you as a customer and appreciate you taking time to share this feedback. Thank you so much! We look forward to serving you next time at Al Hendrickson Toyota.

October 01, 2020

Horrible service Waiting for 1 hour for nothing and when Horrible service Waiting for 1 hour for nothing and when I asked for me car they told me that I'd need a new tire for $300 when all I came in for wa More

by CATOUE312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that you are frustrated. I assure you that we strive for transparent and accurate diagnosis here, and I would be more than willing to speak with you directly about your tire. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 30, 2020

Disappointed that the tire pressure was not checked and corrected as the low tire pressure light was activated on the dashboard indicating low tire pressure. The invoice I received indicated the tires were More

by JOHNKORMAN2001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claus Cobb
Oct 23, 2020 -

Al Hendrickson Toyota responded

John- we apologize for disappointing you. We take situations like this seriously and I will be speaking to my team. I would be more than willing to speak with you directly about this issue with your tires. Please call me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 30, 2020

Service is always great. Seen Jarrett a couple of times now and he always is very friendly and personable. Actually talks to you as a person and not just a customer to push you out. Even after my ToyotaCar More

by acristando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Al Hendrickson Toyota responded

Thank you for your loyalty to Al Hendrickson Toyota. It's fantastic to hear that Jarrett always impresses you by providing great service. We look forward to working with you next time!

September 30, 2020

Great people. No appointment and service was fast and easy. No hassle or pressure. Tire pressure light was on and was checked and fixed quickly. Completely satisfied. More

by BLAKEBARBARA42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Sep 30, 2020 -

Al Hendrickson Toyota responded

Thank you, Blake, for reviewing Al Hendrickson Toyota! We're grateful for your confidence in us to get the job done!

September 30, 2020

Each time I went there for some kind of maintenance I had to go back because it was still not fixed correctly, that happened to me two times. More

by malon7ma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
Oct 23, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We strive for knowledgeable and thorough service here, and I'm sorry that we didn't leave you with that impression. I would be more than willing to speak with you directly about what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 30, 2020

Worst impossible, a $220 job turns in $270, because hidden fees. Car was not al least cleaned, for sure it was not reviewed, the points inspection is a joke, now my car has a sound when AC works. Expen More

by LUIS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
Oct 23, 2020 -

Al Hendrickson Toyota responded

It's hard to see this feedback as we want guests to be confident in our services. I apologize for your frustrating experience and I'd like to see if there is any way I can remedy your concerns. Without a last name, we won't be able to reach you. Please consider calling me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 30, 2020

Had a positive experience with Klaus. Great customer service. My only complaint is the guy who drove my car and parked it had mask under his nose. More

by KERRYTGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 30, 2020 -

Al Hendrickson Toyota responded

Thank you for the review, Kerry! It is wonderful to hear that Klaus delivered such an excellent experience. We appreciate you taking the time to share your feedback and will certainly use it to improve for the future. Safe travels! - The Al Hendrickson Toyota team

September 30, 2020

Have been attempting to contact someone in their Finance Department to cancel warranty on a car I no longer have over this week with no prevail, have left four voicemails and attempted to reach out on both More

by fjsstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Velasquez
Oct 23, 2020 -

Al Hendrickson Toyota responded

I apologize for the lack of communication on our end. I will try to get your information, or, at your convenience please give me a call. Thank you for your patience. Jerry Velasquez - Finance Director - 954-545-6920

September 29, 2020

I have been doing my car in this place for long time. 100 percent satisfied. Good quality of service I recommend it. Excellent prices, service, time, staff. More

by NINOSK04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Al Hendrickson Toyota responded

Thank you so much for trusting us with your business time and time again! We are very glad to hear that you've received consistently excellent service from our Al Hendrickson Toyota team. Hope to see you next time!

...
538
...