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Alan Webb Mazda

Vancouver, WA

4.7
1,239 Reviews
Whether you're in need of a new 2024-2025 Mazda or used car, our skilled auto staff is here to help you find exactly what you're looking for. Looking for reliable service or parts center serving the Vancouver, Portland, Beaverton, Gresham or St. Helens, OR areas? Come on down and get your fix at Alan Webb Mazda today! Speaking of new 22024-2025 Mazda CX-5, Mazda3, CX-50, Mazda CX-90 and CX-70 models, you have the pick of the litter with the ones in our showroom. Whether you're window shopping or looking for a test drive, you can rest assured that you won't be disappointed here at Alan Webb Mazda. If there are any questions you have that need answering, the automotive experts on our staff are here to cater to your every automotive need.
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3716 NE 66th Ave

Vancouver, WA

98661

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Showing 1,239 reviews

November 29, 2021

Great service.. great help from the people at check in.. very satisfied with the services .. I don’t like the surveys More

by sldickston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gilcrease
5.0
This rating includes all reviews, with more weight given to recent reviews.
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
June White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikayla Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Floyd Quiding
Nov 29, 2021 -

Alan Webb Mazda responded

Sandi, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

November 28, 2021

Very considerate in trying to get my Hyundai Elantra in for an oil change. They worked me into an already filled schedule and had me out quickly! Thank You Dietrick. More

by jaycsalaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Howard
Nov 29, 2021 -

Alan Webb Mazda responded

Thanks for the amazing review and rating, Jay! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

November 25, 2021

I've been bringing my vehicle here for several years now and am always in and out without any issue. The administrative staff is great too! More

by rian.wilhelm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Alan Webb Mazda responded

Rian, Thanks for the amazing review and rating! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

November 25, 2021

Great and fast service with good follow up as well. 1st free oil change is a nice bonus too! More

by vairguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Varner
Nov 29, 2021 -

Alan Webb Mazda responded

Aaron, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

November 24, 2021

Usually pretty honest, and good work. They've gone beyond a few times for me. More

by dearmad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Alan Webb Mazda responded

Peter, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

Nov 29, 2021 -

dearmad responded

There were few minor things unrelated to the repair that weren't cool (not worth airing in public). Nothing the dealership can control, per se, but Detrick made it right. And he promised me that Mazda would reimburse him for the personal effort he had to make to fix something. He's honest and upfront. Usually you guys are five stars- just some bumps with this one.

November 23, 2021

Awesome service!! The service department was able to squeeze me in earlier than expected. Wonderful experience. More

by J15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Alan Webb Mazda responded

Hello, Thanks for the amazing review and rating, (name)! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

November 22, 2021

Always fast and pleasant service. I know they are not only trying to upsell, but want to make sure my car is serviced properly. More

by theresatt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Alan Webb Mazda responded

Theresa, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that your service is always fast and pleasant. We look forward to seeing you and your CX-5 in the future. Take care and have a wonderful holiday week! Sincerely, Your Alan Webb Mazda Auto Family

November 22, 2021

Detrik was great to work with and veto knowledgeable, however, there were many points of miscommunication through the process. When scheduling it was not made clear the work could not be done that evenin More

by kaitlyn_cobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
June White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Alan Webb Mazda responded

Kaitlyn, We are disappointed to hear of your less-than-stellar experience with us. We sincerely apologize for falling short of your expectations. Please know that we will review your experience with our staff. Your insights help us to build a positive customer experience for you and others. Again we are sorry for our poor communication and scheduling of service due. Thank you for choosing Alan Webb Mazda for your vehicle needs and allowing us the opportunity to make it right. Take care and have a great week! Sincerely, Your Alan Webb Mazda Auto Family

November 19, 2021

Good customer service, and the service was done in a timely manner. I appreciated the reminders about the appointment through text and email. More

by JCSANDCO
Customer Service
Recommend Dealer
Yes
Employees Worked With
June White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikayla Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Alan Webb Mazda responded

John, Thank you for taking the time to share your experience with us. We value your time and feedback. We look forward to seeing you and your Cx5 in the future. Happy Holidays! Sincerely, Your Alan Webb Mazda Auto Family

November 19, 2021

Friendly, professional, top notch service, been taking my car there for six years. Highly recommend. More

by joie.karnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Alan Webb Mazda responded

Joie, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that we were friendly, professional, and continued to provide top-notch service. We look forward to seeing you and your mazda3 in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Mazda Auto Family

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