Albany Subaru

Great service: Very good communication, quality of repairs was very good, and timeliness met expectations. repairs was very good, and timeliness met expectations. More

Victoria was very helpful and competent. When my car was ready she immediately texted me to let me know. When my car was ready she immediately texted me to let me know. More

I was pleased with the options presented to me when I checked in. However, when I asked for help resetting my trip reset for mileage, I was told that would require a diagnostic costing around $400.00. I checked in. However, when I asked for help resetting my trip reset for mileage, I was told that would require a diagnostic costing around $400.00. I explained I just wanted someone to look at it, nothing more. I refused to authorize the diagnostic. In fact, it put me off. As it turned out, Victoria redeemed herself and reset it with a button, as I suspected was all it needed. Her help was greatly appreciated. The car was serviced in record time, which was also appreciated. More

Everything was perfect when I brought my car into the dealership. I was greeted and then my order was taken, and my car was finished in the time that was promised. All of the staff was helpful and inform dealership. I was greeted and then my order was taken, and my car was finished in the time that was promised. All of the staff was helpful and informative. More

2nd service experience. I was SHOCKED at the cost to replace 2 cracked rear light lenses. No estimate had been provided prior to car drop off although I had called ahead to I was SHOCKED at the cost to replace 2 cracked rear light lenses. No estimate had been provided prior to car drop off although I had called ahead to clearly describe the issue. When I came by midday to pick up the car, I was asked to sign off on work completed BEFORE anyone had shown me the completed work. I refused to sign until I saw the result. Car was brought in from offsite parking, but no one discussed it with me. I checked it out myself, but if it had been engine or chassis work, I wouldnt have been okay with self-inspection. I came in during lunch, so possible that my service rep was out, and things would have gone differently at another time, but I work, so did pickup during my lunch break. Service on the car was fine, but lack of estimate prior to drop off, lack of completed work review/discussion, and paying $1K to replace molded plastic lenses was... MEH. More

Always fast and easy to drop car off and the staff is kind and friendly. kind and friendly. More

It was OK. You charge too much and now I see why. You have a bloated list of employees. I liked the ride back to and from my house. You charge too much and now I see why. You have a bloated list of employees. I liked the ride back to and from my house. More

Always consistently excrllent work and service in every respect more than 30 years. The Brst! respect more than 30 years. The Brst! More

My battery needed replacing. I called Albany Subaru and was able to get an appointment in two hours. It took only thirty minutes!! I called Albany Subaru and was able to get an appointment in two hours. It took only thirty minutes!! More

I did the express service and it was truly fast and quick. Service advisor is very pleasant. quick. Service advisor is very pleasant. More