Albany Subaru - Service Center

It was a good experience from start to finish. Friendly staff and great service. I highly recommend Albany Subaru Friendly staff and great service. I highly recommend Albany Subaru More

I'm confident in the work done at Subaru. The use of text messages to communicate job status is great. The customer waiting room and restrooms are nice and clean and comfortable. The one conc The use of text messages to communicate job status is great. The customer waiting room and restrooms are nice and clean and comfortable. The one concern I had was I was told the car would be ready in 90 minutes, so I stayed nearby rather than going home, and when I returned 90 minutes later, they told me the car was out of alignment and it needed a new cabin filter, and this would take a couple of additional hours. So, at that point, I got a rideshare home, and had my wife drive me back later when the car was ready. Another minor issue was, I have an aftermarket battery, Optima RED25, after having 2 Subaru batteries fail on me and I was paid in a class action settlement related to Subaru batteries. The service manager told me that the battery was rated at 720 CCA, and was only generating 450 or so, and suggested a battery replacement. The car has been sitting for a while, so the fact that the batter was low was not surprising. The service manager also implied that the after market battery was somehow inferior to a Subaru battery, and the converse is the case. I also brought in several coupons, and asked which would save me the most money. We chose the minor service fro $189. After I was told the alignment needed to be done, I had a coupon that would have saved quite a bit more, but was told I couldn't switch coupons at that point. Of course, I didn't know that I needed the alignment when I first checked in, so this doesn't seem right. More

Good service, good maintenance I will be back in next time. Friendly Thank you for serving time. Friendly Thank you for serving More

I was able to get in and out with no issues at all. The staff was very helpful. The staff was very helpful. More

Fastest job done, friendliest, cleanest and close to home. I would recommend it to everyone. home. I would recommend it to everyone. More

Good service, good maintenance. We will continue to have our Subaru checkups done at Albany Subaru. Thank you. We will continue to have our Subaru checkups done at Albany Subaru. Thank you. More

Wasted a lot of my time an oil change shouldn’t be such an ordeal an ordeal More

The service and the vehicle checkup seems thorough, and I feel confident that the work was done well. The communication is great. The prices might be higher here due to the location. feel confident that the work was done well. The communication is great. The prices might be higher here due to the location. More

I am a bit frustrated with this appointment because I told the intake person that it was the left rear tire which had a screw in it. I was there for two hours while the mechanics had been told by the I t told the intake person that it was the left rear tire which had a screw in it. I was there for two hours while the mechanics had been told by the I take person to replace the left front tire and then could not find the leak in it. So they had to test all the tires and eventually realized it was the left rear. So they had to move the tire from the left front to the left rear to make the service correspond to the authorization from Car Doc. It was really frustrating. I kept asking what was taking so long but the rep said it was a “miscommunication “. It was a failure to hear. People are nice, wait room comfortable. But it should not have take. Two hours to replace a tire. Mr Poon should have listened more carefully More

Our first time in for our new Sub so found them very helpful and timely with our little knowledge. Thanks for taking care of us. helpful and timely with our little knowledge. Thanks for taking care of us. More