Albany Subaru - Service Center

Jay took care of my paperwork, texted me and called me when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru si when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru since I bought my Forester in 2001. I have had the Repairs Department call me to say that they over-estimated and that my actual bill is less than they stated. How's that for honesty? Both the shuttle drivers, Rick and Philip were skillful and personable. I enjoyed our conversations. More

I appreciate the consistently wonderful service and great location/hours of Albany Subaru. Thank you! location/hours of Albany Subaru. Thank you! More

The staff are helpful and professional. They are knowledgeable about their work. Questions answered well They are knowledgeable about their work. Questions answered well More

Torii was extremely helpful in explaining the need for regular service even though we have low mileage on our cars. She also worked to fit us into the schedule in advance of our LA trip. Thank you! regular service even though we have low mileage on our cars. She also worked to fit us into the schedule in advance of our LA trip. Thank you! More

Stephen was incredibly kind, patient and helpful understanding the nuances of the Ascent even though I was already clear what I was looking for. The dealership recognized I was a third time custome understanding the nuances of the Ascent even though I was already clear what I was looking for. The dealership recognized I was a third time customer of a new Subaru and went above and beyond to be sure I was satisfied with the service and the new car I received. Well done Albany Subaru, I would highly recommend this dealership! More

I bought my brand new 2024 Crosstrek from Albany and had it serviced twice. I will say everyone was friendly and the service was fine. My complaint comes a few days later. I had my windshield replaced at a it serviced twice. I will say everyone was friendly and the service was fine. My complaint comes a few days later. I had my windshield replaced at a reputable store, given the options by my insurance (the dealership wasn’t an option). The glass company couldn’t recalibrate it-they tried for hours with no avail and told me I need to go to the dealership. I called Albany to see if they could recalibrate it and they rudely stated “we can only recalibrate if you get the windshield installed with us,” and “all other dealerships do this.” I explained my situation: the windshield was in, my insurance never gave me the dealership option, they used Subaru glass- and nothing. Didn’t look up my information, and turned me away. For all I know they sold me a car with bad Eye Sight functioning and left me high and dry. Called Walnut Creek Subaru and guess what?! They could recalibrate it no problem, got an appointment 3 days later. So my business will be with them going forward. I hope this is a lesson to the employee at Albany about good customer service. More

Not happy I bought a new car with no AC, happy Subaru Service came through. Service came through. More

This dealership is the best! The customer service provided by Alan Poon is phenomenal and manager Aaron Pearson went above and beyond to get my issue addressed quickly. And my ca The customer service provided by Alan Poon is phenomenal and manager Aaron Pearson went above and beyond to get my issue addressed quickly. And my car was ready early! I highly recommend Albany Subaru’s Service department. More

Again, same concern- upsell some unwanted services. Also, I’m not able to schedule my maintenance appointment online for the last year. I have to call via phone Also, I’m not able to schedule my maintenance appointment online for the last year. I have to call via phone More

Our service advisor, James Madison was very thorough, courteous and attentive. However I was disappointed in that the service tech did not put a new oil change mileage sticker on the windshield. courteous and attentive. However I was disappointed in that the service tech did not put a new oil change mileage sticker on the windshield. More